Veterans Affairs Field Services Representative I

Recruitment #210301-N13A-01


Applicants must be a Veteran of the U.S. Armed Forces, discharged under honorable conditions, and eligible for veteran’s preference under the Merit System of Personnel Administration rules.
This position is for a VSR for the Claims & Benefits Division – Northwest Area – located at the OKC VA Hospital.
Oklahoma Department of Veterans Affairs
2132 NE 36th Street
Oklahoma City, OK 73111


Current permanent classified state employees or those with reinstatement rights who meet the qualifications, may apply directly to the agency by submitting your cover letter, HCM-4B, copy of DD-214 & VA preference/disability award letter (if applicable) and a copy of transcript(s) no later than 4:00 p.m. on the filing deadline to:

OK Department of Veterans Affairs
Attn:  Human Resources
PO Box 53067, Oklahoma City, OK 73152-3067
FAX:  405-523-4037   Email:


Positions in this job family are assigned responsibilities involving the coordination of benefits and other related services for eligible veterans and their dependents and as legal representative/Power of Attorney on their behalf before U.S. Department of Veterans Affairs (USDVA) federal boards.  Serves as an advocate for veterans in order to maximize services and benefits for eligible veterans and their families in a designated geographical area.  Serves as a liaison to other federal and state agencies in matters related to veterans services and benefits.


The Veterans Affairs Field Services Representative job family consists of four levels, which are distinguished based on the complexity of work assigned, the level of expertise required to perform assigned duties, the location of specific positions, and the responsibility for the leadership of others.

Level I:
This is the basic level of this job family where employees perform entry level tasks to build their skills in the processing of claims and services based on federal and state laws and regulations to insure the entitlement and receipt of appropriate benefits and in counseling veterans and their dependents concerning benefits and services.  Under close supervision, limited responsibility may be assigned for preparation of written briefs outlining evidence supportive of issues under appellant review or assignment as representative of veteran/client before decision review officers, administrative hearing officers, and administrative law judges.


Level I:
Education and Experience requirements at this level consist of a bachelor’s degree from an accredited college or university or an equivalent combination of education and experience, substituting one year of work experience in the military or veterans programs for each year of the required education.


Applicants for these positions must be a veteran of the U.S. Armed Forces, discharged under honorable conditions, and eligible for veteran’s preference under the Merit System of Personnel Administration rules. 

Applicants must obtain accreditation by the USDVA, within six months of employment.

Applicants must possess certification by the USDVA as completing TRIP (Training Response Involvement and Preparation of Claims) HIPPA (Health Insurance Portability and Accountability Act), and The Privacy Act training within six months of employment.

Applicants must be willing and able to fulfill all job-related travel requirements associated with this position and be willing to relocate to a central area within their assigned territory.

Applicants must be able to pass a comprehensive background check.


Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.

Selection Plan

Scores Based On: 100% Evaluation of Education and Experience listed on Supplemental Questionaire.

***NOTE: Names of eligible applicants can be made available to State agencies upon their request, immediately following the closing date and time.