Patient License Processor

Recruitment #210217-UNCE-63


The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens. The mission of the Department of Health is to promote, protect and improve the health of all Oklahomans through strategies that focus on preventing disease and injuries.

OSDH is seeking a Patient License Processor. This is an unclassified temporary position in state government working for the Oklahoma Medical Marijuana Authority - OMMA, located in Oklahoma City, OK. The hourly rate for this position is up to $17.31 per hour, based on education and experience.

Position Summary
The major purpose of this job is determine approval of applications and licensure within guidelines established within the Oklahoma Medical Marijuana Authority (OMMA), and to effectively communicate with OMMA customers.

Position Responsibilities
•Processes applications for all OMMA patients and determines eligibility for licensure as required by state laws and rules.
•Works under the direct supervision of the OMMA Patient License Coordinator to review applications for OMMA patient license for completeness, accuracy and eligibility.
•Processing applications includes critical analysis of documentation and may include additional investigation to determine eligibility pursuant to applicable laws and rules, and making a determination and recommend final action.
•Critical analysis and oversight on applications must be complete within a mandated timeframe;
•Complete initial review of applications within 5 days and move to appropriate channel for validation checks;
•Validates application materials and verifies complex documents for accuracy.
•Notify supervisor and document further investigations needed, and escalate high priority concerns;
•Assist customers and program management with highly confidential licensing and personal matters.
•Provide customers guidance on applications, rules and procedures.
•Enters and retrieves information using multiple types of computer software and licensing systems.
•Provides written and oral correspondence notifying patient of actions necessary for approval and renewal.
•Works directly with Program Manager and Supervisor to provide feedback and seek clarification.
•Effectively communicate, and ensure a collaborative and team-based work environment.
•Develop and maintains sound personnel policies and practices.
•Other duties as assigned.

Other Duties
•Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
•Works effectively in team environment, participating and assisting their peers.

Education and Experience
Bachelor's degree in business, public administration, public health or related field AND one year of professional experience; or an equivalent combination of education and experience, substituting one year of qualifying experience for each year of the required education. Preference will be given to candidate with licensing or regulatory program experience. 

Valued Skills and Experience
Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; and of spelling punctuation, grammar, and arithmetic. Knowledge of the program or services being provided; of laws and rules concerning program or services being provided; and techniques of call center software and functionality. Skill is required to operate various office equipment including computers and phone system.  Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.

Physical Demands and Work Environment
Work will primarily be performed from a remote work location with requirements to periodically travel to the central office. Employees are required to ensure they can meet the minimum technical requirements in order to adequately perform their job duties from the telework location and maintain the security of state data. Employees will be required to follow the OSDH telework policy. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms.  This position requires long period of sitting and daily use of computer and phone. Minimal (10%) in state travel required. Applicants must be willing to perform all job-related travel associated with this position.


If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview.

All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.


Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.

The OSDH in conjunction with Oklahoma Medical Marijuana Authority - OMMA shall not employ an individual if any of the following circumstances exist:

a)     The individual has a direct or indirect interest in a licensed medical marijuana business; or
b)     The individual or his or her spouse, parent, child, spouse of a child, sibling, or spouse of a sibling has an application for a medical marijuana business license pending before the Department or is a member of the board of directors of a medical marijuana business, or is an individual financially interested in any licensee or medical marijuana business.



Veteran's Preference Points Apply only for initial appointment in the Classified Service.