Programs Manager III

Call Center Chief

Recruitment #210121-H10C-I01

Introduction



    

This position is located at the Will Rogers Building, OKC or Skelly Drive Building, Tulsa.

THIS RECRUITMENT IS OPEN TO CURRENT OESC EMPLOYEES ONLY!

Annual Hiring Rate: $59,246.93
Bi-Weekly Hiring Rate: $2,278.72

GENERAL JOB DESCRIPTION
Responsible for:  Manage the unemployment-insurance (UI) program within the inbound, call center and service desk environment.  Promote an integrated environment for the UI and Employment Service (ES) programs to staff and customers.

Duties may include:  supervise, manage, direct all center staff, activities and processes; facilitate staff development and training; analyze, compile, report UI claim and re-employment information; other duties as assigned.

ADDITIONAL FACTORS WHICH MAY BE CONSIDERED FOR THE OPENING:
Applicants must be willing and able to fulfill all job-related travel normally associated with this position.

“THE OKLAHOMA EMPLOYMENT SECURITY COMMISSION IS AN EQUAL OPPORTUNITY EMPLOYER”.

BASIC PURPOSE

Positions in this job family are assigned responsibilities involving the direction or supervision of programs related to the delivery of agency services on a statewide basis.  This may include the supervision of professional level staff in providing a variety of services and assistance to eligible clients, responsibility for a work unit of a division or a single program area, assisting in directing a major multifunctional program or unit, or overall responsibility for major program activities involving the principle operations of the agency.

LEVEL DESCRIPTORS

The Programs Manager job family consists of five levels which are distinguished based on the scope and breadth of responsibility associated with the program responsibilities assigned.

Level III:      
At this level employees are assigned responsibilities for assisting in the administration of a major multifunctional program or unit of the agency.  This includes assisting in planning, organizing and directing program or unit functions and activities and the supervision of lower level managers or supervisors who are responsible for individual units or programs.  Positions at this level are found only in programs or divisions which are large in size, scope and complexity and which have a major impact on the operations of the agency.

MINIMUM QUALIFICATIONS

Level I:
Education and Experience required at this level consists of a master’s degree and one year of professional supervisory, managerial, consultative or administrative experience in public health administration, social work, child support, adult protective services, child welfare, early childhood development and education, guidance and counseling, nursing, developmental disabilities, probation and parole, employment services, public administration, community-based prevention and diversionary youth services programs, juvenile justice, rehabilitation or disability services or counseling, or vocational evaluation or vocational rehabilitation, experience in instructing/directing a community service or recreational program or an equivalent combination of education and experience, substituting one year of professional level experience in the above listed areas for each year of the required education.

NOTE:  No substitution will be allowed for the required professional supervisory, managerial, consultative or administrative experience.

Level II:
Education and Experience requirements at this level consist of those identified in Level I plus one additional year of professional supervisory, managerial, consultative or administrative experience in one of the qualifying areas.

NOTE:  No substitution will be allowed for the required professional supervisory, managerial, consultative or administrative experience.

Level III:
Education and Experience requirements at this level consist of those identified in Level II plus one additional year of professional supervisory, managerial, consultative or administrative experience in one of the qualifying areas.

NOTE: No substitution will be allowed for the required professional supervisory, managerial, consultative or administrative experience.

SPECIAL REQUIREMENT

Must be able to pass background check and drug screening.

Applicant must be willing to perform all job related travel.

Probationary period, or trial period, if applicable is required.

NOTES

Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.