Desk Clerk II

Lake Murray Lodge in Ardmore, OK

Recruitment #210120-UNCF-11

Introduction

APPLICATION INSTRUCTIONS:

   
To apply for this position, email your cover letter and resume to: recruiter@travelok.com
 
Please indicate the job title and location that you are applying for with Tourism.

Resumes will be accepted until February 3, 2021 at 5PM.

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DESK CLERK II

The Oklahoma Tourism and Recreation Department’s (OTRD) mission is to advance the exceptional quality of life in Oklahoma by preserving, maintaining, and promoting our natural assets and cultural amenities.

OTRD is seeking a full-time unclassified Desk Clerk II to assist in guest accommodations at Lake Murray Lodge in Ardmore, OK. OTRD offers a comprehensive benefits package, including a benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. The annual salary for this position is $24,404.

DEFINITION:
Under general direction, greets arriving guests, checks guests in and out of accommodations, assigns rooms, takes reservations and provides information about facilities.  Other general customer service duties.

EXAMPLES OF WORK PERFORMED:
• Answers telephones, takes messages and provides information about lodge facilities.
• Checks guests into accommodations, assigns rooms and establishes guest accounts.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects for charges, processes credit card vouchers and closes guest accounts.
• Reconciles and balances shift accounts.
• Receives walk-in and phone-in reservation requests.
• Prepares various reports under general direction.
• Performs other related duties as assigned.

KNOWLEDGE AND SKILLS:
Knowledge of basic arithmetic, general accounting and front desk accounting procedures.  Knowledge of front desk procedures and lodge facilities.  Must possess excellent customer service skills, be able to satisfactorily deal with the public (both in person and over the phone) and resolve minor complaints.

EDUCATION AND EXPERIENCE:
High school graduate AND Two (2) years of experience at a hotel front desk or in a customer service related position.

Conclusion

Veteran’s preference points apply only for initial appointment in the classified service.