TEMP - Bilingual Telephone Interviewer

Recruitment #200804-UNCX-319

Introduction

The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens.The mission of the Department of Health is to promote, protect and improve the health of all Oklahomans through strategies that focus on preventing disease and injuries.

OSDH is seeking a part time Bilingual Telephone Interviewer providing support to the Maternal and Child Health Service Department. This is an unclassified position (PIN#34002838) in state government, located in Oklahoma City, OK.  The hourly salary for this position is up to $12.87 based on education and experience.

Position Description:  
This position serves as a Bilingual Telephone Interviewer and is critical to the Oklahoma Pregnancy Risk Assessment Monitoring System (PRAMS) and The Oklahoma Toddler Survey (TOTS). PRAMS is a population-based surveillance system for collecting data on selected maternal behaviors and experiences that occur prior to, during, and shortly after pregnancy. TOTS is a two-year follow-up survey to PRAMS.

Duties include, but are not limited to:
• Completing confidential telephone interviews from survey scripts in both English and Spanish according to specific guidelines and procedures
• Reviewing information obtained for completeness and accuracy
• Maintaining complete confidentiality of all research materials and data
• Identifying and reporting problems in obtaining valid data
• Establishing contact with external customers
• Preparing surveillance mailings
• Examining and editing materials written in Spanish
• Translating written materials into Spanish

Education and Experience
High School diploma or GED and one year of experience in sales, customer service or a public contact environment.

Preferred Qualifications
Bilingual Speaker in English and Spanish with an ability to communicate verbally and in writing with English/Spanish speaking respondents, and/or experience conducting telephone interviews.

Knowledge, Skills and Abilities
Requirements include knowledge of basic writing skills including spelling, grammar, and punctuation. Skills required include operating various office equipment including telephones, headsets, computers, printers, and copiers. The abilities to work with customers, gather data, manage and keep records, maintain confidentiality, follow instructions and pay attention to detail are required. Effective communication (clear voice; enunciation; careful listening; accuracy, verification and clarification of information) is also required.

Physical Demands and Work Environment
Work is typically performed in an office setting with a climate controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms.  This position requires long period of sitting and daily use of computer and phone.

NOTES

REQUIREMENTS:
If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview.
 

All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.


FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH
CLICK HERE


Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.

Conclusion

Veteran's Preference Points Apply only for initial appointment in the Classified Service.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.