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Customer Service Representative I

Recruitment #180628-E13A-I04

Introduction

JFD:  Customer Service Representative I
Location: Building Management/Internal Services
PIN #: 34000707

Salary:
The bi-weekly hiring rate established for this position is $813.77.

Description:
This position will be stationed at the reception desk in Oklahoma City and will provide customer service to both internal and external customers by greeting visitors, maintaining visitor logs, answering and directing telephone calls, and providing general administrative support to Building Management.

BASIC PURPOSE

Positions in this job family are responsible for establishing contact with both internal and external customers.  They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service.  Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.

LEVEL DESCRIPTORS

The Customer Service Representative job family consists of three levels of work which are distinguished by the complexity of the job assignments, the extent of the responsibility and duties assigned, the level of expertise required for the completion of assigned tasks, and the responsibility for the supervision of others.

Level I:    
This is the basic level of this job family where employees perform only the most routine tasks, and will be expected to gain in-depth knowledge of the program or services being offered.

MINIMUM QUALIFICATIONS

Level I:   
Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.

SPECIAL REQUIREMENT

• Possession of a valid Oklahoma Driver’s License with the ability to be bonded in the state of Oklahoma.
• Ability to lift 25lbs.

NOTES

REQUIREMENTS:
If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. 

All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE

Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.



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