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Veterans Affairs Field Services Representative II

Recruitment #200214-N13B-I01



Positions in this job family are assigned responsibilities involving the coordination of benefits and other related services for eligible veterans and their dependents and as legal representative/Power of Attorney on their behalf before U.S. Department of Veterans Affairs (USDVA) federal boards.  Serves as an advocate for veterans in order to maximize services and benefits for eligible veterans and their families in a designated geographical area.  Serves as a liaison to other federal and state agencies in matters related to veterans services and benefits.


The Veterans Affairs Field Services Representative job family consists of four levels, which are distinguished based on the complexity of work assigned, the level of expertise required to perform assigned duties, the location of specific positions, and the responsibility for the leadership of others.

Level II:
This is the career level of this job family where employees are assigned responsibilities involving a full range of duties at the full performance level in providing services and assistance to eligible veterans and their dependents to insure the entitlement and receipt of appropriate benefits.  Limited responsibilities may be assigned for providing training or assistance to others, including administrative support personnel, in providing appropriate services.


Level II:
Education and Experience requirements at this level consist of a bachelor’s degree from an accredited college or university PLUS one additional year of experience working programs for veterans. OR an equivalent combination of education and experience, substituting one year of work experience in the military or veterans programs for each year of the required education PLUS one additional year of experience working programs for veterans.


Applicants for these positions must be a veteran of the U.S. Armed Forces, discharged under honorable conditions, and eligible for veteran’s preference under the Merit System of Personnel Administration rules. 

Applicants must obtain accreditation by the USDVA, within six months of employment.

Applicants must possess certification by the USDVA as completing TRIP (Training Response Involvement and Preparation of Claims) HIPPA (Health Insurance Portability and Accountability Act), and The Privacy Act training within six months of employment.

Applicants must be willing and able to fulfill all job-related travel requirements associated with this position and be willing to relocate to a central area within their assigned territory.

Applicants must be able to pass a comprehensive background check.


Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. Policies | About | Accessibility
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