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Transportation Customer Specialist

Recruitment #200212-M46A-01

STATE EMPLOYEE INFORMATION

IF YOU ARE A CURRENT OR FORMER PERMANENT, CLASSIFIED STATE EMPLOYEE, PLEASE APPLY TO THE “INTERNAL JOBS” LISTING HERE. DO NOT APPLY VIA THIS RECRUITMENT.

BASIC PURPOSE

Positions in this job family are assigned responsibilities related to providing professional and technical services and assistance related to commercial transportation operations for registrants/carriers in the United States and 10 Canadian Provinces.  Assistance provided is related to vehicle registration, inter/intra state authority and various international programs. They will analyze information presented to determine the nature of a problem, provide assistance in interpreting and applying various laws, policies, and procedures various international programs.  Advise customers on matters related to the agency’s business operations, and provide other assistance as needed.  They will also perform audits and adjustments to verify complete applications, requirements, tax returns, and liabilities; examine and process legal documents related to various forms of business entities and activities, prepare correspondence, reports, and other material, and maintain various records and filing systems, including computer records, as required.

LEVEL DESCRIPTORS

The Transportation Customer Specialist job family consists of four levels which are distinguished based on the complexity of the work assigned, the level of expertise required to perform specific job assignments, and the responsibility assigned for providing leadership to others.
 
Level I:
This is the basic level of this job family where employees are assigned professional level responsibilities involving the completion and filing of less complex applications and documents related to the various registrations and/or applications.  This level will analyze business registrations and ensure that appropriate tax accounts are established for the business entity and/or registered with the Secretary of State.  They will also advise registrants/carriers on a variety of laws, policies, and procedures concerning apportioned vehicle registration, intrastate carrier applications, heavy use taxes, safety requirements, Unified Carrier Registration, tax liabilities, due dates, required forms, and other matters, provide services to customers, respond to telephone inquiries, and prepare written answers to inquiries by mail or electronic media, as required.  They will also provide assistance to customers in obtaining required publications and forms, as needed.

MINIMUM QUALIFICATIONS

Level I:
Requirements at this level consist of a bachelor’s degree in accounting, business, public administration or a closely related field; or an equivalent combination of education and experience, substituting one year of experience in accounting, bookkeeping, tax revenue, apportioned vehicle registration, customer service,  auditing, or closely related work for each year of the required education.

NOTES

Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.

Selection Plan

Scores based on:  100% Evaluation of Education and Experience listed on the supplemental questionnaire.

***NOTE:  Names of eligible applicants can be made available to State agencies upon their request, immediately following the closing date and time.



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