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Patient License Processor

Recruitment #191108-UNCX-448


The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens. Our mission is to protect and promote health, to prevent disease and injury, and to cultivate conditions by which Oklahomans can be healthy.

OSDH is seeking two full time Patient License Processors providing support to Oklahoma Medical Marijuana Authority (OMMA). This is an unclassified position in state government, located in Oklahoma City, OK. OSDH offers a comprehensive Benefits Packageincluding a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependentsFor more information about the benefit allowance [click here]. The annual salary for this position is up to $36,000.00 based on education and experience.

Position Description:
The major purpose of this job is determine approval of applications and licensure within guidelines established within the Oklahoma Medical Marijuana Authority (OMMA), and to effectively communicate with OMMA customers.

Duties include, but are not limited to:
• Processes applications for all OMMA patients and determines eligibility for licensure as required by state laws and rules.
• Works under the direct supervision of the OMMA Patient License Coordinator to review applications for OMMA patient license for completeness, accuracy and eligibility.
• Processing applications includes critical analysis of documentation and may include additional investigation to determine eligibility pursuant to applicable laws and rules, and making a determination and recommend final action.
• Critical analysis and oversight on applications must be complete within a mandated timeframe;
• Complete initial review of applications within 5 days of receipt date, and move to appropriate channel for validation checks;
• Validates application materials and verifies complex documents for accuracy.
• Notify supervisor and document further investigations needed, and escalate high priority concerns;
• Assist customers and program management with highly confidential licensing and personal matters.
• Provide customers guidance on applications, rules and procedures.
• Enters and retrieves information using multiple types of computer software and licensing systems.
• Provides written and oral correspondence notifying patient of actions necessary for approval and renewal.
• Works directly with Program Manager and Supervisor to provide feedback and seek clarification.
• Effectively communicate, and ensure a collaborative and team-based work environment.
• Develop and maintains sound personnel policies and practices.
• Other duties as assigned.

Education and Experience
Bachelor's degree in business, public administration, public health or related field and one year of professional experience; or an equivalent combination of education and experience, substituting one year of qualifying experience for each year of the required education. Preference will be given to candidate with licensing or regulatory program experience. 

Knowledge, Skills and Abilities
Knowledge of licensing program, operational procedure adherence, rules pertaining to state laws and mandates, IT licensing platforms/software and customer service using multiple communication techniques. Administrative principles and practices, including data analysis and entry, ad hoc research, program management and business administration.

Physical Demands and Work Environment
Work is typically performed in an office setting with a climate controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms.  This position requires long period of sitting and daily use of computer and phone. Minimal (10%) in state travel required. Applicants must be willing to perform all job-related travel associated with this position.




The OSDH in conjunction with Oklahoma Medical Marijuana Authority - OMMA shall not employ an individual if any of the following circumstances exist:
a-The individual has a direct or indirect interest in a licensed medical marijuana business; or

b-The individual or his or her spouse, parent, child, spouse of a child, sibling, or spouse of a sibling has an application for a medical marijuana business license pending before the Department or is a member of the board of directors of a medical marijuana business, or is an individual financially interested in any licensee or medical marijuana business.

If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview.


All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.


Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.



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