TEMPORARY Workforce Services Specialist III

Recruitment #191031-UNCW-08


This position is located at the Durant ‘Oklahoma Works/American Jobs’ Center.

Annual Hiring Rate:  $30,465.79*** 
Bi-Weekly hiring Rate:  $1,171.76***
Hourly Hiring Rate:  $14.65

***These rates are based on a 40-hour work week.  However, this Temporary appointment will be limited to 25 hours per week and 999 hours in a twelve month period.

General Job Description
Responsible for
:  Greet and direct incoming customers; answer and direct incoming telephone calls.

Duties may include
Assess customer’s needs; provide services information to the customer; Answer customer’s questions; look up customer in Oklahoma Job Match; Notify specific staff member(s) of specialized services or intensive services needed ; Work in resource area helping customers register, file for Unemployment Insurance benefits, produce resumes and/or do work searches; other duties as assigned

Hiring Criteria:
Applicants must have a high school diploma or GED, some college preferred;
Minimum 1 year experience in customer service skills – able to work with difficult customers; Professional telephone etiquette – able to work with difficult customers; Keyboarding & computer software skills – Microsoft Word, internet, email; Verbal/written communication skills; Ability to work alone or with others as a contributing team member; Ability to multi-task; be willing to work Monday thru Friday between 8 am and 5 pm, or as needed.

***Annual Hiring Rate is for 40 hours / week but the maximum hours worked in 1 week will be no more than 25 hours. 



Veteran’s preference points apply only for initial appointment in the classified service.