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TEMPORARY Workforce Services Specialist III

Recruitment #191031-UNCW-08

Introduction

This position is located at the Durant ‘Oklahoma Works/American Jobs’ Center.

Annual Hiring Rate:  $30,465.79*** 
Bi-Weekly hiring Rate:  $1,171.76***
Hourly Hiring Rate:  $14.65

***These rates are based on a 40-hour work week.  However, this Temporary appointment will be limited to 25 hours per week and 999 hours in a twelve month period.

General Job Description
Responsible for
:  Greet and direct incoming customers; answer and direct incoming telephone calls.

Duties may include
Assess customer’s needs; provide services information to the customer; Answer customer’s questions; look up customer in Oklahoma Job Match; Notify specific staff member(s) of specialized services or intensive services needed ; Work in resource area helping customers register, file for Unemployment Insurance benefits, produce resumes and/or do work searches; other duties as assigned

Hiring Criteria:
Applicants must have a high school diploma or GED, some college preferred;
Minimum 1 year experience in customer service skills – able to work with difficult customers; Professional telephone etiquette – able to work with difficult customers; Keyboarding & computer software skills – Microsoft Word, internet, email; Verbal/written communication skills; Ability to work alone or with others as a contributing team member; Ability to multi-task; be willing to work Monday thru Friday between 8 am and 5 pm, or as needed.

***Annual Hiring Rate is for 40 hours / week but the maximum hours worked in 1 week will be no more than 25 hours. 

“THE OKLAHOMA EMPLOYMENT SECURITY COMMISSION IS AN EQUAL OPPORTUNITY EMPLOYER.”

Conclusion

Veteran’s preference points apply only for initial appointment in the classified service.


Click on a link below to apply for this position:

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