TEMPORARY Workforce Services Specialist III

Recruitment #191025-UNCW-05


This position is located at the OKC Eastside ‘Oklahoma Works/American Jobs’ Center.

Annual Hiring Rate:  $30,465.79*** 
Bi-Weekly hiring Rate:  $1,171.76***
Hourly Hiring Rate:  $14.65

***These rates are based on a 40-hour work week.  However, this Temporary appointment will be limited to 25 hours per week and 999 hours in a twelve month period.

General Job Description
Responsible for
:  Greet and direct incoming customers; answer and direct incoming telephone calls.
Duties may include:  assess customer’s reason for visit; provide services information to the customer; answer customer’s questions; look up customer in Oklahoma Job Match; notify specific staff member(s) of specialized services or intensive services needed; work in resource area helping customers register, file for Unemployment Insurance benefits, produce resumes and/or do work searches; other duties as assigned

Hiring Criteria:
*Minimum High School Diploma or GED, some college preferred
*Minimum 1 year experience in customer service skills
*Professional telephone etiquette
*Keyboarding & computer software skills – Microsoft Word, internet, email
*Verbal/written communication skills
*Ability to work alone or with others as a contributing team member
*Ability to work with difficult customers both in person and on the phone
*Ability to multi-task
*Casual Business atmosphere
*Must be willing to work Monday thru Friday between 8 am and 5 pm, or as needed.

***Annual Hiring Rate is for 40 hours / week but the maximum hours worked in 1 week will be no more than 25 hours. 



Veteran’s preference points apply only for initial appointment in the classified service.