Customer Service Specialist I

Cherokee State Park - Disney, OK

Recruitment #191002-UNCE-520



Submit a Resume and Cover Letter during the announcement period listed above to:
Human Resources
ATTN:  HR Recruiter
900 N Stiles Ave, Ste. 200
Oklahoma City, OK 73104-3234
Phone: 405-522-9581

**Review of documents will begin immediately**



LOCATION: Cherokee State Park, Disney, OK

SALARY: $31,860.00 annually plus benefits.

* Cover Letter must include an accurate address and telephone number, as well as the title of the position for which you are applying.

**Pursuant to 21 O.S. – 481, Oklahoma Tourism and Recreation Department (OTRD) avoids hiring relatives of individuals already employed by OTRD. The OTRD Nepotism Policy (P121) is strictly enforced, therefore, managers are strongly discouraged from hiring immediate family members. Please indicate on your application or cover letter if you have any relatives or friends that are employed at OTRD.

• Any individual may apply for an unclassified posting.
• Cover letter and resume must be postmarked by closing date on the job announcement.
• OTRD is an Equal Opportunity Employer.  Reasonable accommodation to individuals with disabilities may be provided upon request. 

Customer Service Specialist I (7478)

Under general supervision, incumbent provides information about Oklahoma parks, lodges, golf courses, festivals and special events and performs other related activities such as greeting and assisting visitors.

Examples of Work Performed:
• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
• Greets the public and assists in the gift shop operation; assists in the selection of appropriate educational merchandize for the gift shop.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
• Receives requests for information and services and provides such services using advanced technological equipment.
• Conducts tours; schedules programs and group tours

• Knowledge of methods and procedures concerning public contact; of telephone procedures; and arithmetic
• Skill in communicating effectively, both orally and in writing; in scheduling groups; and in conducting educational tours and programs
• Skill in operating personal computers
• Ability to memorize tour materials

• One (1) year of experience in public contact work, or in a customer service related field; or general office clerical work; OR an equivalent combination of education and experience.



Veteran’s preference points apply only for initial appointment in the classified service.