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Assistant Survey Center Supervisor

Recruitment #190114-UNCE-12

Introduction

 

This position has a preferred qualification: Preference may be given to individuals that have experience conducting health surveys, and training interviewers and/or individuals that fluently speak, read, and write in both Spanish and English.

The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens. Our mission is to protect and promote health, to prevent disease and injury, and to cultivate conditions by which Oklahomans can be healthy.

OSDH is seeking a full time Assistant Survey Center Supervisor providing support to Center for Health Statistics. This is an unclassified position (PIN#34000188) in state government, located in Oklahoma City. OSDH offers a comprehensive Benefits Packetincluding a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependentsFor more information about the benefit allowance [click here]. The annual salary for this position is up to $43,787.00 based on education and experience. 

Position Description:  
This position will assist the Calling Center Supervisor manage the Health Care Information Calling Center including monitoring, training, scheduling, and policy development/implementation in order to collect data on behaviors that affect health and health status of Oklahomans. They will serve as the primary survey monitor (quality assurance monitor required by grant). They will also serve as the manager on duty/team lead on weekends and when the survey supervisor is not available.

Duties include, but are not limited to:
Adhere to the strict interviewing guidelines and procedures set by the Centers for Disease Control and the Oklahoma State Department of Health; ensures respondents confidentiality; monitor other interviewers and maintain documentation; help train new interviewers; prepare monitoring schedule; assist BRFSS survey supervisor with daily program activities; monitor the adherence of staff to interviewing guidelines and procedures. This position has flexible schedule weekdays between the hours of 11:00 a.m. and 8:00 p.m. (33 hours) and is required to work every Saturday 9:00 a.m. to 4:00 p.m.

Education and Experience
A high school diploma or GED and three years’ experience in a call center or comparable customer service experience/phone customer service experience.

Knowledge, Skills and Abilities
Knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling punctuation, grammar, and arithmetic; of laws and rules concerning program or services being provided and techniques of training. Skill is required to operate various office equipment including computers and applicable computer software tools; Ability in providing leadership on assigned projects or teams and to write technical and non-technical information material. Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; to maintain professionalism and be courteous even when respondent may be frustrated, confused, or upset.

Physical Demands and Work Environment
• Office Environment
• Computer Based

NOTES

REQUIREMENTS:
If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview.
 

All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

 

FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE


Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.

 

Conclusion

Veteran's Preference Points Apply only for initial appointment in the Classified Service.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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