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TEMPORARY Workforce Services Specialist III

Recruitment #180810-UNCW-07

Introduction

This position is located at the OKC Brookwood South ‘Oklahoma Works/American Jobs’ Center.

Annual Hiring Rate $28,965.79***
Bi-weekly Hiring Rate 1,114.07***
Hourly Hiring Rate $13.93

Hiring Criteria
*Minimum High School Diploma or GED, some college preferred
*Minimum 1 year experience in customer service skills
*Professional telephone etiquette
*Keyboarding & computer software skills – Microsoft Word, internet, email
*Verbal/written communication skills
*Ability to work alone or with others as a contributing team member
*Ability to work with difficult customers both in person and on the phone
*Ability to multi-task

*Casual Business atmosphere
* Must be willing to work Monday thru Friday between 8 am and 5 pm, or as needed.

***Annual Hiring Rate is for 40 hours / week, but the maximum # of hours to be worked in any 1 week will be no more than 25 hours.

General Job Description
Responsible for

Greet and direct incoming customers; answer and direct incoming telephone calls.

Duties may include
:  assess customer’s needs; provide services information to the customer; Answer customer’s questions; look up customer in Oklahoma Job Match; Notify specific staff member(s) of specialized services or intensive services needed ; Work in resource area helping customers register, file for Unemployment Insurance benefits, produce resumes and/or do work searches; other duties as assigned

ADDITIONAL FACTORS WHICH WILL BE CONSIDERED FOR THE OPENING:
This temporary position is limited to 999 hours in a 12 month period and 25 hours per week.

“THE OKLAHOMA EMPLOYMENT SECURITY COMMISSION IS AN EQUAL OPPORTUNITY EMPLOYER”.

Conclusion

Veteran’s preference points apply only for initial appointment in the classified service.



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