Positions in this job family are assigned responsibilities for performing skilled and complex technical work assisting professional staff in the Division of Vocational Rehabilitation and the Services for the Blind and Visually Impaired providing vocational rehabilitation and employment services for individuals with physical and mental disabilities, blindness or visual impairment.
TYPICAL FUNCTIONS
The functions within this job family will vary by level, but may include the following:
Provides skilled technical assistance to rehabilitation staff in the provision of direct client services.
Assist clients in completing application for services.
Arranges and gathers medical diagnosis information and case related correspondence.
Arranges and authorizes services which are included in an approved rehabilitation plan.
Processes case data information not limited to; applications, eligiblity data, Individualized Plans for Employment, case notes, closures, and authorizations.
Maintains files and transfers case records through management information system.
Performs tasks related to general office operations and reception duties based on office needs.
KNOWLEDGE, SKILLS, & ABILITIES
Level I: Knowledge of basic computer functions; of spelling, punctuation and grammar; of basic arithmetic; and of office and agency policies and procedures. Ability is required to deal effectively and courteously with people; to exercise good judgment in evaluating situations and in making decisions; and to present ideas and facts effectively and accurately.
Level II: Those identified at Level I plus knowledge of rehabilitation visual services and programs and of agency policy and procedures.
Level III: Those identified in Level II plus knowledge of casework management.
LEVEL DESCRIPTORS
The Rehabilitation Technician job family consists of three levels of work which are distinguished by the level of complexity and diversity of the specific job assignments, the extent of responsibility assigned and the expertise required for the completion of the duties assigned.
Level I: This is the basic level where employees are assigned responsibilities for performing entry-level work in a training status under close supervision. In this role employees will be responsible for providing information pertaining to all rehabilitation services and programs; arranging client medical procedures with vendors; researching and processing electronic case files and performing tasks related to general office operations. Employees at this level will receive training in the client application gathering process and in policy and procedure interpretation.
Level II: This is the career level where employees are assigned responsibilities for a full range of activities. At this level employees arrange and coordinate client services and disseminate required information to vendors, clients, and staff; assists clients in completion of application; provides clients with area resource referral information; dispenses information regarding all rehabilitation services, programs and procedures; learns client application gathering techniques and receives training in policies and procedures for rehabilitation services programs. Additional duties include general office operations, coordinating and arranging medical procedures with client and medical vendors; send referrals for vocational evaluation and skills analysis reports as assigned; researches, gathers and assembles data for electronic case files, and maintains an information system; obtains and disseminates employment information for case closure.
Level III: This is the specialist level where employees are assigned advanced level work of a complex and difficult nature. In addition to tasks performed at Level I and II, duties will include the technical management of the caseload, i.e. gathers information for annual reviews, conducting follow-up of consumer’s progress, maintaining contact with medical, educational, personnel and/or vendors and collecting and arranging data and information. May act as team leader in focus work groups and may be assigned special duties as assistant to unit program manager.
MINIMUM QUALIFICATIONS
Level I: Education and Experience requirements at this level consist of one year of technical clerical experience.
Level II: Education and Experience requirements at this level consist of two years of technical clerical experience or an equivalent combination of education and experience.
Level III: Education and Experience requirements at this level consist of two years of technical clerical experience plus one year of technical clerical experience in a vocational rehabilitation program; or a bachelor’s degree in rehabilitation counseling, orientation and mobility, rehabilitation teaching or vocational evaluation; or a bachelor’s degree in education, a behavioral science or a closely related field and one year of experience in career counseling, job placement, habilitation or a rehabilitation related field.
SPECIAL REQUIREMENT
Some positions may require proficiency in American Sign Language as demonstrated by the successful completion of a competency test administered by the Services for the Deaf and Hard of Hearing unit of the Department of Rehabilitation Services.
Applicants must be willing and able to fulfill all job-related travel normally associated with this position.
CLASS: K20A; EST: 9/6/2007; REV: 7/2/2012 7:45:00 AM;
CLASS: K20B; EST: 9/6/2007; REV: 7/2/2012 7:45:00 AM;
CLASS: K20C; EST: 9/6/2007; REV: 7/2/2012 7:45:00 AM;
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