Senior Desktop Engineer

This examination is open to all candidates, both internal and external, who meet the minimum requirements.

Applications will be accepted only during the designated filing period for this examination.  The opening and closing dates of the filing period are listed in this announcement.  Applications must be filed by the following method:

Submitted online through the District's Online Employment Center at www.districtjobs.org.  Applications must be submitted by 11:59 p.m. Central Time on the closing date in order to be considered.

The deadline for filing an application will not be extended due to any unavailability of the District's Online Employment Center.  The District will not be liable for the Online Employment Center being unavailable for any period of time, and it is the sole responsibility of the applicant to ensure that the application form is completed and submitted in a timely manner.  Therefore, it is recommended that applications be submitted early in the filing period.

It is the responsibility of the applicant to ensure that the application form is completed and submitted in a timely manner by the method described above. 

Descriptions and dates of education, experience and any required license or certification should be very clear so that it is understood exactly how the applicant meets the minimum requirements. Prospective employees will be required to provide documentation of the required education, experience and licensure/certification upon employment. Falsification of a material statement in an application may constitute grounds for rejection of the application, exclusion from the examination, removal from the eligible list, or discharge of an employee from his or her position in the Classified Service.

Minimum Requirement Date: The minimum requirements for this examination must be met by the qualification date listed in this announcement.

Residency Requirement: There is no residency requirement to participate in the examination; however, all District employees must be domiciled within the boundaries of the District within six months of successful completion of probation. (The District is in Cook County, Illinois, covering approximately 90% of the county area.)

Veterans' Preference: In Original Entrance examinations, five points for Veterans' Preference will be added, in accordance with the District statute, to the scores of those candidates who attain a passing score in all phases of the examination. Information regarding the periods of eligible service, the documentation needed to file a claim and Veterans' Preference claim forms can be obtained through the District's website, by clicking here, or requested at the test site.

Probationary Period: The probationary period for this classification is one year (250 days worked).

Hiring and Employment Objectives: The Metropolitan Water Reclamation District of Greater Chicago is committed to hiring and employment practices that base employee selection on a candidate's knowledge, skill and ability to perform effectively on the job; provide equal employment opportunity to all applicants; prohibit the entry of political reasons or factors and other improper considerations into any stage of the selection and hiring processes; and create a transparent, honest and fair hiring system.

An Equal Opportunity Employer M/F/D

Reasonable accommodation for individuals with disabilities will be made in accordance with applicable laws.  Requests for testing accommodations are to be made within one week after the close of the filing period.  For information regarding accommodation for individuals with disabilities, phone (312) 751-5170 (voice) or (312) 751-5916 (TTY).

Duties:  Under direction, plans, manages and supports all desktop enterprise solutions for hardware, operating systems, patch management, antivirus, software distribution, and mobile device management and contributes to the design and implementation of core end-user technology standards.

Minimum Requirements: Graduation from a four-year accredited college or university majoring in information technology, computer science or a closely related field and six years of professional level experience managing and/or supporting desktop enterprise solutions.  Substitution:  Graduate study in the designated fields may be substituted for experience on a year-for-year basis to a maximum of two years. Full-time paid experience managing and/or supporting desktop enterprise solutions may be substituted for the required education on a year-for-year basis.  A Microsoft MCITP, MCSE or VMware VCP certification related to desktop or client support may be substituted for one year of the required education or experience. 

Examination: The examination will consist of a written test weighted 60% and an oral test, including a written exercise, weighted 40%.  The minimum passing score on each test will be 70% unless determined otherwise by the Director of Human Resources.  Candidates must achieve a passing score on each test to be eligible to compete in each subsequent test and to have their names placed on the eligible list. 

The written test will assess candidates' knowledge, skill and ability in areas such as desktop operating systems including network configuration, operating system configuration and user management configuration; deployment and management systems for desktop operating systems; security threats and methods for protecting end-point security; Mobile Device Management (MDM) and application deployment for mobile devices; application deployment models, techniques and options; problem solving; IT desktop concepts including common desktop applications, databases, application software and utility software; software and system testing techniques and approaches; project planning; and emerging technologies for end-user device management.  The oral test will assess management skills; supervision; customer support and interpersonal, written and oral communication. 

Examination Process: All applicants will be advised by email if they have been admitted to the examination process.  Applicants who do not receive a response to their application by Friday, April 26, 2019 should contact the Employee Selection Office at (312) 751-5100.

WRITTEN TEST: The written test will be administered on Saturday, May 4, 2019 at the Chicago High School for Agricultural  Sciences, 3857 W. 111th Street, Chicago, IL.

Candidates should report at 9:00 a.m. with the approved admission letter and driver's license or other form of photo identification. Calculators will be provided. The use of books, study guides, cell phones, tablets, smartwatches, laptops or other aids during the test is prohibited.

ORAL TEST:  Candidates who pass the written test will be informed by email regarding the date, time and place of the oral test.

Appointments will be made from an eligible list with three categories: A (Exceptionally Well Qualified), B (Well Qualified) and C (Qualified). Candidates in the highest category will be given first consideration for appointment. This examination is also being given on a Promotional basis. In instances where both Original Entrance and Promotional eligible lists result from an examination process, it is the District's practice to appoint only from the Promotional eligible list until all names from that list have been considered. The eligible list has a duration of three years.  Appointment is subject to successfully passing a physical examination, a drug test and a criminal history background investigation.