LIBRARY TECHNICAL SERVICES SPECIALIST LEAD

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

Candidates selected for hire will start on or after December 21, 2026.

The Library Technical Services Specialist Lead supports and coordinates the acquisition of library materials in all formats.

Acquisitions Ordering, Processing, Payment Management:

• Conduct record management related to acquisitions and selection, including running lists and reports.
• Import electronic invoices, organize invoice groups, and make payments for materials in both the Integrated Library System (ILS) and the City’s Financial Management System (Workday).
• Organize and direct invoice grouping and materials invoices for city payments and related record-keeping.
• Resolve problem orders and manage vendor statements and credits.
• Manage damaged materials received from vendors, including communication for appropriate replacements and/or credits, returns of product, documentation, and ensuring timely resolution.
• Address order cancellations, including running vendor reports, facilitating orders and bibliographic record updates, and cancellation report management in ILS.
• Administer the technical aspect of gift material acquisition, including compiling lists, creating order records, and facilitating the processing of approved gift materials.
• Partner with other Technical Services Supervisors, Leads, and Library Technical Services Specialists (LTSS) for specialized pre-processing, processing, and bindery functions.
• Troubleshoot issues and questions that arise in the unit's daily acquisition activities and advise Library Technical Services Specialists on appropriate strategies and solutions for assigned tasks.
• Train staff for advanced ILS functions to ensure efficient and effective work performance.
• Communicate with library selectors to ensure accurate ordering and materials processing.
• Collaborate with other Library staff on overall unit workflow, tasks, training, and cross-training.
• Process and troubleshoot the technical aspects of the ordering, receiving, cancellation & payment processing of library materials in the library’s ILS.

The Library Technical Services Specialist Lead must be willing and able to do the following:

• Perform medium physical work (i.e., work that involves stooping, reaching, standing, and walking) daily.
• Lift and move items continually weighing up to 10 pounds, frequently up to 20 pounds, and on occasion up to 50 pounds, as well as push and pull wheeled loads weighing approximately 100 pounds (i.e., a loaded book truck).

The pre-employment medical requirements for this title include:

• Physical test
• Audiogram
• Vision

1. Three years of full-time office experience, including one year working in Library Services.

Equivalent combinations of education and experience may also be considered.

NOTE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Experience using financial management systems
• Experience working in a Library Technical Services area.

Technical

• Facility, speed, and accuracy in keyboarding.
• Ability to use computer software, including Microsoft Office/365 Suite, Integrated Library System (ILS), library-related systems, and manage electronic files.
• Ability to effectively arrange material in alphabetical and numerical order.
• Ability to accurately calculate basic arithmetic problems. Understanding of the organization of knowledge in a library setting, including but not limited to the concept of collocation and the Dewey Decimal Classification System.
• Knowledge of library technical services operations and the ability to interrelate this knowledge among the various areas of the Technical Services Division.
• Ability to develop and document work procedures.

Communication, Interpersonal, and Customer Service

• Ability to work successfully, both independently and as part of a team.
• Ability to effectively communicate ideas and information, both in writing and verbally.
• Strong customer service orientation; excellent interpersonal and teamwork attitude.
• Ability to thrive in an environment of inclusion wherein all are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Organizational and Critical Thinking

• Aptitude for and interest in highly detailed work.
• Excellent judgment and instinct to work collaboratively to solve problems.
• Ability to make sound decisions.
• Ability to adhere to deadlines.
• Ability to be flexible and adaptable.
• Honesty, integrity, and responsible stewardship of library resources.
• Effectively follow instructions from a supervisor, verbally and in written form.
• Strong time management and organizational skills.
• Effectively evaluate or make independent decisions based upon experience, knowledge, or training.

Leadership

• Ability to learn and knowledge of management and supervisory principles and practices.
• Ability to establish policy and deadlines, set goals and expectations, assign and review work, monitor employee performance, provide training and feedback, and address minor employee problems, while reporting larger problems to supervisor.
• Ability to create and develop a diverse work team in which all members can reach their potential.
• Ability to identify problems and opportunities within workflows, and effectively communicate these and contribute to ideation for solutions.
• Skill in training others in new procedures, tools, and techniques.
• Ability to make decisions in accordance with rules, regulations, and departmental policies and procedures.

The current starting annual salary (Pay Range 5FN) is $51,987, and the resident incentive starting salary for City of Milwaukee residents is $54,066.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services 
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long-Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass  

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

The Selection Process will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications and further information can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.