IT PROJECT MANAGER

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The IT Project Manager plans and implements the City’s Enterprise Resource Planning (ERP) system, including monitoring the Application Service Provider (ASP) contract for production availability and managed services and planning/implementing upgrades and extensions to the systems.

Project Management

• Develop project plans, schedules, milestones, budgets and resource requirements for ERP-related initiatives.
• Coordinate project activities, resources, vendors, equipment and information needed to support implementation and ongoing system improvements.
• Monitor project scope, schedule, budget, deliverables and risks; identify issues and coordinate resolution.
• Use project management tools and methods to track project performance, staff time, expenditures and progress.
• Monitor performance, service levels and deliverables and issue resolution related to ERP system availability and managed services.
• Oversee other, non-ERP, projects such as implementations, upgrades, or enhancements to Telestaff, CityTime, JobAps, Bonfire, AssetWorks, and iNovah.

Project Coordination

• Work with City departments and stakeholders to identify business needs, define project requirements and establish scope and objectives.
• Serve as a primary point of contact and communicate project status, issues and decisions to stakeholders.
• Ensure departmental needs are addressed as projects evolve.
• Prepare or direct the preparation of project status reports, service metrics and related documentation.

Management

• Assign, direct, supervise and review the work of ERP support staff based on project and operational needs.
• Provide coaching, mentoring, training and guidance to staff to support performance and professional development.
• Monitor workload, productivity, and service levels to ensure timely completion of assignments.
• Participate in performance management activities, including providing input on performance evaluations, employee development and corrective action.

Documentation, Reporting and Training

• Create and maintain comprehensive project documentation, implementation plans, reports and related records.
• Develop and coordinate training materials for new systems, enhancements and features.
• Work with user departments to support training for end users and promote successful adoption of system changes.

• Evening and weekend work may be required to troubleshoot issues and to meet implementation and upgrade requirements.

1. Bachelor’s degree in computer science, information technology, business administration or a closely related field from an accredited college or university. 
2. Five years of professional-level experience performing functions related to IT project management, configuration, business process mapping, allocation of resources for enterprise-level applications and leading IT development staff.

Equivalent combinations of education and experience may be considered. 

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offer.

• Project Management Professional (PMP) certification.
• Agile certifications, such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), PMI Agile Certified Practitioner (PMI-ACP) or a similar Agile certification.

Technical

• Knowledge of IT project management principles, methods, and tools.
• Knowledge of business process analysis, requirements gathering and system implementation practices.
• Ability to deliver enterprise-level projects on time and with high quality.
• Ability to facilitate score, scheduling and status sessions with key stakeholders and subject matter experts.
• Ability to create project and resource plans.
• Ability to predict and successfully address risk factors.
• Ability to engage subject matter experts to solve complex problems in a timely and efficient manner.
• Proficiency using Microsoft Office productivity tools and the Microsoft Office Suite.
• Knowledge of and ability to effectively utilize project management applications.
• Ability to read and interpret job-related technical documents, policies, and procedures.
• Knowledge of mathematics and the ability to make accurate calculations for budgets.
• Ability to understand purchasing and budget processes.

Communication and Customer Service

• Ability to communicate and work effectively and respectfully with a variety of people, including stakeholders, coworkers, city officials, and the public.
• Customer service skills to assist stakeholders with inquiries or problems.
• Written communication skills to write clear and error-free correspondence, reports, and procedures.
• Verbal communication to effectively communicate with members of the public, stakeholders, and other city departments.

Leadership

• Knowledge of leadership principles and best practices for motivating, coaching, and counseling employees.
• Ability to assign and review work, set goals, and outline duties.
• Ability to plan and coordinate the work of others.
• Ability to provide guidance and training and coach team members to success.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.
• Ability to monitor staff work activities, assign duties, outline work methods, direct work in progress, and check or inspect completed work.

Organization, Professionalism, and Judgment

• Ability to exercise sound judgment and uphold the highest ethical standards when working with the public.
• Ability to simultaneously manage multiple projects with different deadlines, audiences, and demands.
• Ability to perform well under pressure. 
• Analytical and problem-solving skills to analyze issues and recommend solutions.
• Ability to work independently as well as in a team environment.
• Honesty and integrity; ability to handle confidential information and sensitive issues.
• Ability to serve as an effective steward of City resources. 
• Ability to think creatively, identify opportunities, and solve complex problems.
• Ability to maintain composure during stressful situations.

The current salary range (Pay Range 1NX) is $116,493 - $158,909 annually, and the resident incentive salary range for City of Milwaukee residents is $121,153 - $165,265 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS: 
The City of Milwaukee provides a comprehensive benefit program, which includes the following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services 
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass  

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of related education, experience, and accomplishments, written tests, an interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral, performance tests or personal interviews. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE - The examination will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

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The City of Milwaukee values and encourages diversity and is an equal opportunity employer.