TELLER

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you are passionate about being part of an inclusive team of public servants, please consider the following opportunity.

Application Period Opens:	Application Period Closes:	*Written Exam: (*Subject to change)
May 11, 2026	May 29, 2026	June 5, 2026

The Teller within the Revenue Collection Division collects and validates all monies due to the City of Milwaukee and performs daily balancing of processed receipts and disbursements.

TELLER/CASHIERING

• Process payments through the Munis Tax System and the iNovah Cashier System for real estate and personal property taxes and special improvement bonds.
• Collect accounts receivable and water bill payments.
• Collect and validate receipts for deposits presented by City departments.
• Process garnishment fees.
• Collect and validate license fees.
• Audit, complete, prepare, match and mail animal licenses to owners.
• Collect health, dental, and group life insurance premium payments and process electronically.
• Process City employee travel, salary advances and reimbursements.
• Prepare accounts payable checks for mailing and disburse pickup items when required.
• Cash personal checks for City employees.
• Prepare daily accounting of all cash, checks, and balance receipts.
• Receive customer payments and record payment arrangements.
• Accept payments through U.S. mail and process payments in accordance with approved cashiering procedures.

CUSTOMER SERVICE

• Provide excellent customer service by professionally and courteously responding to customer inquiries concerning bills, accounts, services, ongoing cases and/or policies and procedures, via the telephone and in person.
• Explain departmental policies to customers.
• Resolve inquiries and complaints satisfactorily.

ADMINISTRATIVE AND REPORTING

• Compile and maintain standard operating procedures (SOPs) for job functions.
• Prepare daily end-of-day reports.
• Prepare reports for City Departments regarding license fee collections, accounts receivable and health insurance.
• Perform accurate data entry of customer contact, account updates, problem resolution and/or documents into the departmental information system.
• Review and prepare documents; process and send correspondence.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• The standard work hours are Monday through Friday, 8:00 a.m. – 4:45 p.m.; the Treasurer’s Office is open to the public from 8:15 a.m. – 4:30 p.m.
• During the collection period, December 1 – February 15, employees are permitted to use one vacation day in December and/or one vacation day in January.  Off days are granted based on workload and at the discretion of management. manager's discretion.

1. Two years of full-time experience as a teller at a financial institution handling large sums of money (in excess of $10,000 daily) in finance, banking, collections, or a closely related industry.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process before extending any job offers.

• Certified cash handler.

TECHNICAL

• Skill in cashiering, keyboarding and data entry.
• Ability to quickly perform accurate mathematical calculations.
• Knowledge of office practices and procedures.
• Ability to learn and effectively use departmental software applications such as Munis, iNovah, and Microsoft Office.
• Proficient in the use of office equipment, such as cash registers, check scanners, calculators, copiers, and currency counters.
• Ability to handle large sums of money and accurately process transactions.
• Ability to maintain accurate departmental records.
• Ability to read, understand, and process work-related documents such as bills, financial records, correspondence, forms and reports.
• Ability to learn, retain, and apply work rules, practices, and policies.

CUSTOMER SERVICE

• Knowledge of customer service best practices and the ability to effectively integrate them into operational processes.
• Knowledge of proper telephone etiquette.
• Ability to greet and professionally serve walk-in customers and manage a high volume of customer inquiries.
• Ability to provide excellent customer service to people from all socioeconomic, educational and cultural backgrounds.
• Ability to remain composed and diplomatic when working under pressure, even when people are upset.

COMMUNICATION AND INTERPERSONAL

• Written communication skills, including the ability to accurately record information and prepare correspondence, forms, reports, and standard operating procedures.
• Verbal communication skills to present information and respond to questions from staff and the general public.
• Ability to work cooperatively and effectively with coworkers and customers whose backgrounds may differ from one’s own.

CRITICAL THINKING AND PROFESSIONALISM

• Ability to multitask in a fast-paced environment.
• Decision-making skills and sound judgment.
• Attention to detail to ensure accurate payment transactions.
• Ability to work effectively under pressure while handling multiple priorities.
• Ability to be diplomatic, tactful, and courteous, even during adverse situations.
• Ability to exercise judgment, discretion and tact in handling confidential matters.
• Ability to serve as an effective steward of City resources.

The current salary range (Pay Range 6KN) is $49,399 annually, and the resident incentive starting salary for City of Milwaukee residents is $51,375 annually.

BENEFITS 

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of related education, experience, and accomplishments, an evaluation of written communication, interviews, and/or other assessment methods. The Department of Employee Relations and the City Treasurer reserve the right to call only the most qualified candidates to proceed in the selection process. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 603 

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.