COURT CASEWORKER

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Court Caseworker serves as part of a case management team that supports defendants participating in the Court Alternative Services (CAS) Program.

Case Management Support

• Process referrals to the CAS program and to services for defendants enrolled in the CAS program.
• Appear in Court (in person or virtually) with assigned defendants.
• Assist with the treatment review process, including gathering paperwork and ensuring the proper completion of forms by defendants.
• Conduct regular follow-ups with defendants, treatment providers and community service organization (CSO) site supervisors regarding program participants.
• Support the facilitation of defendant referrals to additional services.
• Provide defendant status reports to the Court and/or Court Social Worker.
• Interview defendants referred to the program by either a personal recognizance bond or the in-custody list for program participation.
• Provide written reports on the services provided to the community, including defendant participation.
• Support the Court with in-custody verification for program participants.
• Draft written requests for credit consideration to the Municipal Judges for time spent in custody by program participants.

Administrative Functions

• Perform administrative support functions, including completing paperwork for the review and approval by the Court Social Worker.
• Update and maintain program information, including participant records.
• Perform data entry of case information into various systems.
• Review defendant case notes and address concerns with the Court Social Worker and Deputy Court Administrator.
• Maintain and update the community service site (CSO) list, mental health resources list and other resource logs.
• Support the Court Social Worker in addressing requests for information from various stakeholders.

Community Engagement

• Attend community engagement sessions with the Chief Court Administrator, Deputy Court Administrator, or Court Social Worker. Assist with community outreach and engagement events.
• Research resources, special events and programs within Milwaukee County that are beneficial to defendants and the CAS program.
• Attend training sessions.
• Create reports and statistics regarding Court community outreach and other data metrics.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Court Caseworker must be willing and able to:

• Pass a Federal Bureau of Investigation (FBI) Criminal Justice Information Services Division (CJIS) background investigation and clearance check and maintain clearance throughout employment.
• Lift and move up to 10 pounds on occasion.

1. Associate degree in human services or a closely related field from an accredited college or university OR two years of community outreach or social service experience performing duties closely related to the essential functions of this position.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process before extending any job offers.

• Experience in a legal or courtroom setting.

Technical

• Ability to understand the judicial system and how it functions.
• Ability to perform general clerical tasks accurately and efficiently, including data entry and record-keeping.
• Ability to learn and apply clerical procedures, court operations and administrative policies.
• Ability to accurately maintain numerical and alphabetical filing systems.
• Ability to read, understand, and interpret work-related documents such as court documents, processes, policies, and procedures.
• Proficiency in standard computer applications such as Outlook, Microsoft Word, PowerPoint, Excel and Adobe Acrobat.
• Ability to learn and efficiently utilize Court systems and databases.

Communication and Interpersonal

• Knowledge of customer service best practices and the ability to effectively integrate them into operational processes.
• Ability to provide services in a culturally sensitive manner.
• Verbal communication skills to share information and respond to questions.
• Ability to communicate effectively with a wide variety of audiences, including groups.
• Written communication skills to accurately document defendant information, such as case notes, treatment and care plans, and to produce written reports and job-related correspondence.
• Ability to build and maintain effective working relationships with a multi-cultural and multi-disciplinary staff, the public and other agencies.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.

Judgment and Professionalism

• Ability to exhibit exemplary professionalism.
• Ability to perform work with a high degree of accuracy.
• Ability to think critically and analytically.
• Ability to work effectively under pressure and tight time constraints.
• Ability to handle multiple projects with varying and often tight deadlines.
• Integrity and the ability to maintain complete confidentiality.
• Honesty, integrity and the ability to use City resources responsibly.
• Ability to exercise judgment, discretion, and tact in handling confidential matters.

The current salary range (Pay Range 5CN) is $48,084-$57,952 annually, and the resident incentive salary range is $50,007-$60,270 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions, a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless required by law, the City of Milwaukee will not provide alternative dates or times for the selection process. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL. 
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO Code 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.