DROP OFF CENTER ATTENDANT

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you are passionate about being part of an inclusive team of public servants, please consider the following opportunity.

The Drop Off Center Attendant staffs two Department of Public Works (DPW) Sanitation Services Drop Off Centers. The Attendant greets customers, verifies site usage eligibility, screens and categorizes vehicle loads, and provides direction to customers at the entrance gate.

Drop Off Center Locations:

North: 6660 North Industrial Road

South: 3879 West Lincoln Avenue

Drop Off Center Operations

• Assess the amount and type of material being disposed of, and enter details into a hand-held digital device.
• Identify and inspect all waste materials to ensure that they are acceptable and to assess applicable charges.
• Provide guidance and direction, and monitor customers’ use of the site to ensure customers are separating and placing materials into the proper disposal areas.
• Inspect all areas of the Drop Off Center to determine if waste and recyclable materials are located in the proper place.
• Retrieve from waste containers and storage areas any materials improperly placed and move them to the correct designated containers or areas on the site.
• Organize workflow and materials in the Drop Off Center.
• Clean and sweep the Drop Off Center yard.
• Operate forklift to load and unload pallets.

Customer Service

• Greet customers at the gate and verify proof of eligibility to use the Drop Off Centers.
• Screen vehicles and inspect materials that residents bring for proper disposal.
• As applicable, explain the basis for denial of entrance to the customer based on ineligibility of the user or unacceptable status of the material.
• Determine if payment is required and the total amount due. Instruct residents where to proceed in the Drop Off Center for payment, if required, and to unload materials.
• Guide customers relative to sorting requirements and proper placement of various items.
• Direct heavy traffic in the Drop Off Center, including residents’ vehicles, City roll-off style dump trucks, and other commercial vehicles picking up materials for recycling or disposal, or placing empty containers.
• Answer questions and give instructions and directions to visitors to the Drop Off Center.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Drop Off Center Attendant must be willing and able to do the following:

• Work weekends, irregular shifts, and shifts without two consecutive days off.
• Work outdoors in adverse weather conditions while standing and walking for up to 8 hours.
• Climb ladders and work at heights.
• Lift and carry 50 lbs. frequently and 100 lbs. occasionally.

The pre-placement medical requirements for this title include the following:

• Drug Test
• Physical with lift test
• Audiogram
• Vision Test

1. One year of customer service experience providing information to customers or responding to customer complaints and requests.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Technical

• Ability to learn the principles and processes for recycling and proper disposal.
• Ability to read and interpret work-related documents and policies.
• Ability to use hand-held digital devices, such as a phone or tablet with a mobile printer.
• Ability to perform all functions safely.
• Ability to visually differentiate objects that are close together, interwoven, of different colors, and made of different materials.

Communication and Interpersonal

• Customer service skills and the ability to communicate clearly, politely, and diplomatically with people whose backgrounds may differ from one’s own.
• Ability to consistently handle a high volume of customer inquiries (in person and by phone) and other interactions daily, while remaining composed and positive.
• Interpersonal skills to be able to establish and maintain effective relationships with the general public, departmental personnel, and elected officials.
• Ability to work independently as well as part of a team.

Critical Thinking and Professionalism

• Ability to problem-solve and effectively address challenges.
• Ability to stay alert and aware of surroundings in a bustling work setting.
• Ability to organize workflow.
• Professionalism and the ability to remain calm in a wide variety of situations.
• Honesty, integrity, and ability to support responsible stewardship of City of Milwaukee resources.

The current salary range (Pay Range 8DN) is $51,816 annually ($24.91 hourly), and the current resident incentive salary range for City of Milwaukee residents is $53,889 annually ($25.90 hourly). Appointment will be made in accordance with the City of Milwaukee Salary Ordinance.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits the City of Milwaukee offers, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL. 
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 802

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.