ACCOUNTING ASSISTANT III

The Accounting Assistant III in Commercial Services/Billing performs timely and accurate pre-billing review of all customer accounts before bills are generated, looking for unusual items such as high, negative or no consumption reporting.

Pre-Billing Review

• Perform a weekly, detailed pre-billing review of up to 15,000 customer accounts to identify unusual water usage and resolve discrepancies with meter reads.

Billing Issues and Adjustments

• Post meter reading or other billing adjustments to customer accounts, in accordance with MWW procedures and Public Service Commission (PSC) regulations.
• Prepare customer correspondence tailored to the specific issue or type of adjustment.
• Contact Water Meter Investigators to resolve meter reading errors or issues, and follow up regarding appropriate corrective actions.
• Communicate with suburban wholesale customers to resolve billing requests, disputes and changes.
• Serve as a resource for the Customer Service Representative IIIs by answering and assisting with complex billing questions involving commercial and industrial customers.

Billing Reports and Projects

• Process weekly and monthly bill mailings, monthly suburban billing, work order updates, daily adjustments, fire line, set ticket reviews, annual well surveys and other special projects.
• Complete required documentation to update accounts resulting from the combination or division of properties by the Assessor’s Office
• Perform updates to water service lateral data.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Ability to exert up to 10 pounds of force occasionally. 

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed-term position.
2. Three years of progressively responsible accounting support experience performing accounting-related functions such as billing, accounts receivable, payroll processing, accounts payable, and reconciling accounts.

Equivalent combinations of education and experience may be considered.

NOTICE:  Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Experience with the enQuesta customer information system (CIS).

Technical

• Knowledge of customer billing principles and practices.
• Ability to comprehend and effectively follow City of Milwaukee, Public Service Commission of Wisconsin and MWW billing policies and procedures.
• Ability to effectively utilize computerized accounting systems, spreadsheets and databases.
• Ability to use the appropriate mathematical method or formula to complete work assignments.
• Attention to detail to ensure the accuracy of calculations, data entry and billing reports.
• Ability to read and interpret job-related materials.

Interpersonal/Customer Service/Communication

• Knowledge of the principles and processes for providing customer service to internal and external customers.
• Verbal communication skills to clearly convey technical information to various audiences.
• Written communication skills to create business correspondence and reports.
• Ability to work both independently and as part of a team.
• Ability to work in a collaborative environment with people whose backgrounds may differ from one’s own.

Critical Thinking/Judgment/Professionalism

• Ability to exhibit exemplary professionalism.
• Ability to identify problems and develop and implement effective solutions.
• Proficiency using software programs, including standard applications such as Microsoft Office and financial management information systems.
• Ability to work effectively under strict deadlines with varying priorities.
• Ability to organize, prioritize and complete work assignments using effective time management skills.
• Honesty, integrity, and the ability to maintain confidentiality.
• Ability to serve as an effective steward of City resources.

The current salary range (Pay Range 5GN) is $53,351-$66,689 annually, and the current resident incentive salary range for City of Milwaukee residents is $54,952-$68,690 annually. Appointment will be made in accordance with provisions of the salary ordinance.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of related education, experience, and accomplishments, an evaluation of written communication, interviews, and/or other assessment methods. The Milwaukee Water Works reserves the right to call only the most qualified candidates to proceed in the selection process. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs are met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully completed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed-term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

• Applications can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.