LIBRARY SERVICES SUPERVISOR

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you are passionate about being part of an inclusive team of public servants, please consider the following opportunity.

The Milwaukee Public Library is seeking a dedicated and motivated professional to serve as a Library Services Supervisor. From coaching and mentoring staff to assisting patrons with everything from book checkouts to technology, this role blends leadership with hands-on service. If you love organizing, motivating a team, and helping your community thrive, this position is your chance to shine!

The Library Services Supervisor oversees circulation activities at Milwaukee Public Library branches, including scheduling, supervising and assisting circulation staff.

The Milwaukee Public Library currently has one vacancy based at the Atkinson Branch Library. This eligible list may be used to fill future vacancies at other locations.

Supervision

• Provide daily supervision for a team of circulation staff members
• Schedule staff for hours of work, daily desk schedules, vacation allowances, schedule changes and assignments of emergency help to other agencies. Review and approve requests for time off and ensure entries are entered timely and accurately.
• Assist with the hiring process, including participating in interviews and onboarding new employees.
• Provide coaching, mentoring, guidance, and evaluation of staff to ensure quality service and safe practices.
• Instruct staff on circulation procedural changes and additions, e-mail, and use of office equipment.
• Assign circulation staff work requested by librarians to support library activities.
• Assist the Library Circulation Manager in developing training procedures and materials for circulation staff.
• Interpret the impact of system circulation and rules upon branch services, and make suggestions to the Library Services Manager and the Library Circulation Manager.
• Serve as needed as the staff person in charge of opening and closing the library. May function on an intermittent fill-in basis as Person-in-Charge of the agency.
• Assist in maintaining and improving the physical layout and environment, and providing an adequate and orderly work area for staff.
• Serve as a contact person between the MPL and other agencies in matters relating to circulation activities, reporting and clarifying computer problems, and training staff in additional computer uses.

Public Service

• Support staff in proactive customer service strategies when serving the public.
• Address patron problems relating to circulation or registration.
• Assist with circulation duties and shelving.
• Assist the public in general computer use and with all self-service resources.
• Provide reference and readers’ advisory assistance to patrons.
• Inform staff and patrons of circulation procedures, enforce regulations and grant exceptions when warranted.

Administration

• Determine discrepancies found in the library catalog and refer to Technical Services for correction.
• Monitor special collections.
• Ensure accurate preparation of daily cash sheets and cash register currency.
• Handle damaged materials and bill patrons for damaged items.
• Assist in updating and entering bib and item records.
• Assume responsibility for outstanding orders of library material and supplies, inventories, online catalog maintenance, financial reports, circulation statistics, and other neighborhood library statistics, records, circulation or agency reports, etc.
• Enter and update security incident reports.
• Serve on system-wide committees as assigned.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Library Services Supervisor must be willing and able to do the following:

• Perform physical activities in the work environment that require agility, including walking and standing, crouching, stooping, kneeling, reaching, balancing, pushing, and pulling.
• Lift and move items weighing up to 20 pounds frequently and/or a negligible amount of force constantly to move objects. 
• Ability to provide emergency help as assigned to all 13 locations throughout the Milwaukee Public Library system.
• The schedule is Mondays & Tuesdays 11:30 am – 8 pm, Wednesdays – Fridays 9:30am – 6pm, and rotating Saturdays & Sundays from 8:30 am – 5pm.

The pre-employment medical requirements for this position include:

• Physical/ w 50lb Lift 
• Audiogram
• Vision

1. Bachelor’s degree in business administration, computer science, human resources or a closely related field from an accredited college or university.
2. Two years of Library Circulation experience.
3. Continued employment is contingent upon completion of a three-credit reference course from an accredited school within one year of the date of appointment

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Experience working with diverse library patrons.
• Supervisory experience.

Technical

• Knowledge of modern library organization, procedures, policies, mission, goals, services, and trends, particularly as they relate to public library systems.
• Knowledge of library circulation procedures; knowledge of library rules and regulations, with the ability to read and interpret them.
• Knowledge of technical reference procedures and interlibrary cooperation.
• Ability to learn the workings of the MPL system, including its policies, functions, relationships, and resources.
• Ability to read and interpret a wide variety of job-related documents; broad knowledge of subject disciplines and wide-ranging reading interests.
• Knowledge of computers, online catalogs, databases, networks, and their applications for library use; proficiency in using word processing, spreadsheet, and database software.
• Knowledge of safe work procedures and accident prevention practices.

Communication & Interpersonal

• Written communication skills to create clear and concise business communications such as policies, reports, procedures, and plans, using correct English grammar and punctuation conventions.
• Ability to work effectively with City managers and staff, elected officials, community groups, and residents from all socioeconomic, educational, and cultural backgrounds.
• Ability to work both independently and collaboratively to solve problems.
• Verbal communication skills to ensure the accuracy of information conveyed and to explain complex concepts to individuals with varying degrees of understanding.
• Ability to work effectively with City managers and staff, elected officials, community groups, and residents from all socioeconomic, educational, and cultural backgrounds.

Critical Thinking and Professionalism

• Attention to detail with the ability to execute work accurately and efficiently.
• Ability to understand and follow detailed instructions.
• Skill in time management and organization.
• Professionalism, honesty, integrity, and responsible stewardship of City resources.

Leadership and Supervisory

• Knowledge of leadership principles and best practices for selecting, supervising, and motivating employees.
• Ability to build successful teams.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.
• Ability to represent the library consistently with MPL's vision, mission, and strategic plan.

The current salary range (Pay Range 2GN) is $66,992 - $76,474 annually, and the resident incentive salary range for City of Milwaukee residents is $69,002-$78,768 annually. Appointment will be made in accordance with the provisions of the salary ordinance.  Appointment to the Library Services Supervisor title is normally at the beginning of the pay range.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/Benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E. Wells St, Room 706, Milwaukee, WI 53202.

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.