IT PROJECT COORDINATOR

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you have a passion for being part of an inclusive team of public servants, we invite you to consider the following opportunity.

The City of Milwaukee is in the process of replacing PeopleSoft (Financial Management Information System/Human Resource Management System) with Workday for Human Resources (HR), Payroll, and Financials. We are seeking an IT Project Coordinator with experience in Workday to assist in overseeing this project. The selected candidate will work with City of Milwaukee departments to ensure their functional workstreams are accurately captured in the new Workday configuration, assist with end-to-end testing, and coordinate with our implementation vendor to make required updates.

Project Requirements, Scope, and Objectives

• Gather and document operational and technical requirements by working with end-users and other stakeholders to improve operational efficiencies.
• Collaborate with City staff to identify and define project requirements, scope, and objectives.
• Serve as the point of contact to communicate project status to participants, and provide support to staff throughout implementation.
• Efficiently respond to inquiries and email requests from City departments.
• Ensure that the needs of user departments are met as projects evolve and progress.

Project Coordination

• Coordinate project activities, resources, equipment, and information, including preparing project proposals, timelines, schedules, and budgets.
• Monitor, track, and document project progress, and handle issues that arise.
• Use project management tools to monitor working hours, budget, plans, and money spent.
• Schedule Microsoft Teams meetings with agendas and facilitate discussions to meet the required goals within project deadlines.
• Assist the Systems Integration Manager with assigning tasks, directing work activities, monitoring progress, and reviewing the work results of project team members.

Documentation, Reporting, and Training

• Document new systems and features.
• Work with users to create and maintain comprehensive project documentation, plans, and reports.
• Coordinate with City employees and external vendor resources, documenting as-is business processes.
• Prepare reports for departmental managers concerning deliverables and project status.
• Develop training materials and assist with training system users.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

1. Bachelor’s degree in information technology, computer science, business administration, or a related field from an accredited college or university.
2. Two years of professional-level experience supporting and utilizing the Workday Human Capital Management (HCM) and Financial system by performing functions including information technology (IT) project management, systems configuration, and process mapping.

Equivalent combinations of education and experience may also be considered. 

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process before extending any job offers.

• Experience with Oracle PeopleSoft to Workday implementations.
• Experience with overseeing integrations between Workday and UKG Telestaff.
• Experience using office productivity and project management tools.

Technical

• Knowledge of the principles and best practices of IT project management, systems configuration, and process mapping.
• Proficiency using Microsoft Office productivity tools and the Microsoft Office Suite.
• Knowledge of project management applications.
• Ability to read and interpret job-related technical documents, policies, and procedures.
• Knowledge of mathematics and the ability to make accurate calculations.
• Ability to understand purchasing and budget processes.
• Ability to conduct research regarding software-related issues and products.
• Knowledge of customer service best practices and the ability to effectively integrate them into operational processes.
• Ability to monitor staff work activities, assign duties, outline work methods, direct work in progress, and check or inspect completed work.

Communication and Interpersonal

• Written communication skills to produce clear and concise memos, reports, project documentation, job aids, and training materials.
• Verbal communication skills to share information and respond to questions.
• Ability to remain calm in stressful situations, communicate efficiently, and seek solutions toward resolution.
• Training skills, including the ability to communicate technical information understandably to both technical and non-technical staff.
• Skill in interviewing end-users for insight into functionality, interfaces, problems, and usability issues.
• Ability to work independently and function as part of a team.
• Ability to maintain effective working relationships with fellow staff, management, contractors, consultants, elected officials, other City staff, community partners, and outside agencies.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.

Judgment and Professionalism

• Analytical skills and familiarity with process-driven problem-solving methods to address software issues and ensure consistent functionality.
• Attention to detail and the ability to resolve errors or omissions in work in progress.
• Ability to perform work with a high degree of accuracy, detail, and quality.
• Planning and organizational skills to complete assignments promptly.
• Ability to work in a fast-paced environment and adapt to changing protocols and shifting priorities.
• Honesty, integrity, and the ability to use City resources responsibly.

The current salary range (Pay Range 2JX) is $72,768-$92,612 annually, and the resident incentive salary range is $74,951-$95,390 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job. 

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting http://city.milwaukee.gov/jobs.
• If you need assistance with completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202.

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The City of Milwaukee values and encourages diversity and is an equal opportunity employer.