PARKING SERVICES MANAGER

The City of Milwaukee is proud to employ a diverse workforce committed to providing exemplary service to its residents. If you are passionate about being part of an inclusive team of public servants, please consider the following opportunity.

The City of Milwaukee Parking Services works to provide convenience to residents and visitors by updating parking meter technology and payment options and providing short-term and long-term parking in structures, lots, and streets.

The Parking Services Manager oversees all administrative and field operations for the City of Milwaukee's Department of Public Works (DPW) Operations Division Parking Services Section, including City-wide parking enforcement, parking structures, parking lots, the City’s Tow Lot, and the budgeting and finance of a 45-million-dollar program. 

Parking Administration

• Administer the City’s on-street and off-street parking operations, including enforcement, the information desk, tow lot, structures and lots, and meters.
• Administer associated permits and contracts for parking operations, including the citation processing/collections contract.
• Prepare bid documents, contracts, request for proposal (RFPs), and parking studies.
• Administer and direct budget preparations and management for parking-related operations.
• Monitor the section’s financial management, including accounts payable and receivable.
• Evaluate, research and implement technological improvements related to on-and off-street parking structures and parking lots.

Public Relations

• Analyze and draft city ordinances, resolutions, and state legislation related to City parking, towing, meters, permits and parking enforcement.
• Conducts interviews with media outlets.
• Testify before Common Council Committees and state legislative committees.
• Prepare press releases, public service announcements, and educational brochures related to City parking, towing, meters, permits and parking enforcement.
• Collaborate with multiple agencies toward transportation, mobility and parking-related goals including Complete Streets

Staff Management and Professional Development

• Supervise, train, mentor and develop employees.
• Coordinate Parking Services staff to meet desired customer service levels, including responding to emergency operations.
• Remain current on best practices related to parking structures and lot operations.
• Recommend management and process improvements that serve the City's best interests.
• Act as snow and ice control operations administrator
• Respond to open records requests.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Parking Services Manager must be willing and able to do the following:

• Be on call beyond standard business hours to respond to various emergencies, including working extended hours, weekends, and holidays to accommodate snow and ice control operations.
• Respond to emergency callouts and report within 60 minutes or fewer at any time during the day or night, any day of the week, for snow and ice control operations and other emergencies.
• Lift or move up to 10 pounds of force occasionally.

1. Bachelor’s degree in business management, public administration or a related field from an accredited college or university.

2. Five years of professional experience overseeing administrative and field operations in a large, complex organization.

3. Possession of a valid driver’s license at the time of appointment and throughout employment.

4. Good driving record at the time of appointment and throughout employment.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• PTMP (Parking, Transportation, and Mobility professionals) designation.
• Master's degree in business administration, public administration, or a related field.
• Parking/mobility or transportation industry supervision/management experience.
• Project management experience.

Technical

• Knowledge of and ability to stay current on advanced parking equipment and technology.
• Knowledge of transportation policy, parking ordinances, and public safety.
• Knowledge of public administration and general business practices.
• Knowledge of contracts, accounting, and budgeting.
• Knowledge of project management principles and the ability to coordinate projects.
• Knowledge of standard computer applications such as word processing, spreadsheets, and email.
• Ability to read and interpret job-related documents, such as ordinances and technical material.
• Ability to maintain detailed and accurate records.

Communication and Interpersonal

• Written communication skills to write correspondence, reports, and other documents that are thorough, clear, well-crafted, and error-free.
• Verbal communication skills to effectively present information and respond to questions from the public, other agencies, and elected officials with tact and diplomacy.
• Ability to work cooperatively and effectively with individuals whose backgrounds may differ from one’s own.
• Customer service skills to effectively work with internal and external stakeholders, including the public.

Management

• Knowledge of leadership principles and best practices for selecting, supervising, and motivating employees.
• Ability to plan and coordinate the work of others.
• Ability to manage, coach, and train staff to accomplish goals and to develop professionally.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.
• Ability to conduct strategic planning and establish goals and objectives.
• Ability to communicate priorities clearly to staff members.

Critical Thinking and Professionalism

• Analytical and problem-solving skills to address complex parking facility and management issues.
• Ability to recognize and resolve problems effectively.
• Ability to use sound judgment when making decisions.
• Organizational and time management skills to plan and accomplish work within deadlines.
• Ability to remain calm and professional during emergencies.
• Honesty, integrity, and responsible stewardship of City of Milwaukee resources.
• Ability to maintain confidentiality.

The current salary range (Pay Range 1KX) is $101,495-$127,413, and the resident incentive salary for City of Milwaukee residents is $104,540-$131,235. Appointment above the minimum is possible based on experience and other qualifications and is subject to approval.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits the City of Milwaukee offers, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions, a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the abovementioned deadline. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

APPLICATION PROCEDURE

• Applications and further information can be accessed by visiting www.jobapscloud.com/MIL.
• Applications and transcripts should be submitted no later than the deadline listed above.
• If you need help completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.