LICENSE SPECIALIST I

Recruitment #2408-0070DC-001

Go Back

Introduction

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

Purpose

Under the general direction of the License Coordinator, the License Specialist I processes applications and permits in accordance with State statutes, City ordinances and departmental procedures.

Essential Functions

License Application Processing and Related Administrative Services

  • Process license applications, permits, fees, and related reports from other City Departments. 
  • Enter information into the license system (LIRA) and update hard copy records.
  • Prepare license agendas for Common Council committees and grant lists for Council action.
  • Compose and initiate routine and non-routine correspondence and memoranda for the signatures of supervisors and managers.
  • Process daily credit card payments.
  • Notarize license applications and other required forms.
Customer Service
  • Respond to questions from applicants and employees regarding licenses and permits, including required information and documents, the process for approving or denying a license, fees, required standards for granting a license, and deadlines.
  • Communicate effectively with a wide range of individuals, including elected officials, license applicants, the general public, coworkers, employees from other City departments, and business representatives.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Minimum Requirements

  1. Four years of progressively responsible office support experience, including two years of high intensity customer contact in person or via telephone (i.e. receiving and/or resolving complaints, problem solving, or substantial responsibility for receiving and/or giving information).
  2. Certification as a Wisconsin Notary Public within three months of appointment and throughout employment.

Equivalent combinations of education and experience may also be considered.


NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Desirable Qualifications

  • Current certification as a Wisconsin Notary Public.

Knowledge, Skills, Abilities & Other Characteristics

Technical

  • Knowledge of administrative and clerical procedures and systems.
  • Ability to read, understand, and apply policies, procedures, and laws relating to licensing activities.
  • Ability to use standard computer software and programs, such as word processing, spreadsheet, and database, including navigating through multiple software applications while performing other duties.  

Communication, Interpersonal, and Customer Service
  • Knowledge of principles and processes for providing customer service, such as assessing customers’ needs, meeting quality standards, and evaluating customer satisfaction.
  • Ability to establish and maintain effective relationships with the general public, departmental personnel, and elected officials.
  • Ability to consistently handle a high volume of customer inquiries (in person and by phone) and other interactions on a daily basis, while remaining composed, diplomatic, and positive.
  • Ability to exercise tact and diplomacy.
  • Cultural awareness and sensitivity; ability to work cooperatively, effectively, and fairly with coworkers and residents whose backgrounds may differ from one’s own.
  • Ability to work effectively in a diverse, team-oriented environment.
  • Ability to establish and maintain effective working relationships with individuals at all levels within and outside of the organization.
  • Written and verbal communication skills, including the ability to write clear and concise business correspondence and reports.
Judgment and Responsibility
  • Ability to work independently and reliably under general supervision.
  • Ability to work effectively under pressure and respond with a sense of urgency when issues emerge requiring immediate attention.
  • Ability to exercise sound judgment as well as decision-making skills.
  • Ability to meet deadlines, manage multiple assignments, and shift priorities frequently.
  • Ability to produce detailed and accurate work under strict deadlines.
  • Honesty, integrity, and the ability to maintain confidentiality.

Current Salary

The current salary range (Pay Range 5HN) is $55,728-69,660 annually, and the resident incentive salary range for City of Milwaukee residents is $57,400-$71,750 annually. Special Note: Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS ~ The City of Milwaukee provides a comprehensive benefit program that includes the following:
  • Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
  • 457 Deferred Compensation Plan
  • Health and Dental Insurance
  • Paid Parental Leave
  • Comprehensive Wellness Program
  • Onsite Clinic Services
  • Onsite Employee Assistance Program
  • Alternative Work Schedules
  • Long Term Disability Insurance
  • Group Life Insurance
  • Tuition Benefits
  • Paid Vacation
  • 12 Paid Holidays
  • Paid Sick Leave and other paid leaves
  • Flexible Spending Arrangement
  • Commuter Value Pass  
For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/DER/benefits.

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE – The  examination will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

Additional Information

  • APPLICATIONS and further information may be accessed by visiting http://city.milwaukee.gov/jobs.
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
  • The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202

Conclusion

EEO = 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.