Recruitment #2406-0320DC-001




Accounting Assistant IIIs perform general accounting, procurement and accounts payable functions, including the timely and accurate review of billing data adjustments and corrections for the Accounting and Commercial Services units of the Milwaukee Water Works (MWW).

Essential Functions

Accounts Payable

  • Use the City’s Financial Management Information System (FMIS) to enter invoice information for the Business and Engineering Sections and process the invoices for payment.
  • Create direct purchase orders (POs) and invoices involving blanket purchase orders for various MWW sections.
  • Process Interdepartmental Requisitions and Invoices (IRIs) for payment.
  • Review open encumbrances and prior year POs; assist with resolving outstanding issues and make resulting adjustments.

Requisition/Purchase Order Processing

  • Maintain purchase records for the MWW vehicle inventory.
  • Order and distribute office supplies, forms and other administrative items.
  • Process travel expense forms for all MWW sections.
  • Maintain detailed records of all MWW's requisitions, sub-requisitions and related paperwork and respond to inquiries from Purchasing, MWW section managers and/or others regarding related issues.
  • Assemble purchasing documents to accompany requisitions.
  • Enter and process sub-requisition information into FMIS, when required for certain purchases.

Pre-Billing Review

  • Perform a detailed pre-billing review of up to 15,000 customer accounts on a weekly basis to identify unusual water usage and resolve discrepancies with meter reads.

Billing Issues and Adjustments

  • Post meter reading or other billing adjustments to customer accounts in accordance with MWW procedures and Public Service Commission (PSC) regulations.
  • Prepare customer correspondence tailored to the specific issue or type of adjustment.
  • Contact Water Meter Investigators to resolve meter reading errors or issues, and follow up regarding appropriate corrective action.
  • Communicate with suburban wholesale customers to resolve billing requests, disputes and changes.
  • Serve as a resource for the Customer Service Representative IIIs by answering questions regarding and assisting with complex billing issues involving commercial and industrial customers.

Billing Reports and Projects

  • Process weekly and monthly bill mailings, monthly suburban billing, work order updates, daily adjustments, fire line, set ticket reviews, annual well surveys and other special projects.
  • Complete required documentation to update accounts resulting from the combination or division of properties by the Assessor’s Office.
  • Perform updates to water service lateral data.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

  • Ability to exert up to 10 pounds of force occasionally. 

Minimum Requirements

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed term position.

2. Three years of experience performing accounting and/or bookkeeping work.


Associate degree in accounting, business administration, finance or a closely related field from an accredited college and one year of experience performing accounting and/or bookkeeping work.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Desirable Qualifications

  • Experience with Oracle’s FMIS.
  • Experience with governmental accounting.

Knowledge, Skills, Abilities & Other Characteristics


  • Knowledge of customer billing principles and practices.
  • Ability to comprehend and effectively follow City of Milwaukee, Public Service Commission of Wisconsin and MWW billing policies and procedures.
  • Proficiency using software programs, including standard applications such as Microsoft Office, financial management information systems and computerized databases. 
  • Ability to use the appropriate mathematical method or formula to complete work assignments.
  • Attention to detail to ensure the accuracy of calculations, data entry and billing reports.
  • Ability to read and interpret job-related materials.

Interpersonal/Customer Service/Communication

  • Knowledge of the principles and processes for providing customer service to internal and external customers.
  • Verbal communication skills to clearly convey technical information to various audiences.
  • Written communication skills to create business correspondence and reports.
  • Ability to work both independently and as part of a team.
  • Ability to work in a collaborative environment with people whose backgrounds may differ from one’s own.

Critical Thinking/Judgment/Professionalism

  • Ability to exhibit exemplary professionalism.
  • Ability to identify problems and develop and implement effective solutions.
  • Ability to work effectively under strict deadlines with varying priorities.
  • Ability to organize, prioritize and complete work assignments using effective time management skills.

Current Salary

The current salary range (PR 5GN) is $53,350-$66,689 annually, and the current resident incentive salary range for City of Milwaukee residents is $54,951-$68,689 annually. Appointment will be made in accordance with the provisions of the salary ordinance.

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of related education, experience and accomplishments, an evaluation of written communication, interviews, and/or other assessment methods. The Milwaukee Water Works reserves the right to call only the most qualified candidates to proceed in the selection process. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

Additional Information

  • Applications can be accessed by visiting
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or
  • The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.


EEO 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.