Recruitment #2402-4406-001


Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.


The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.  


Under the direction of the Healthcare Access Program Manager, the Healthcare Access Program Coordinator supports the Community Health Access Program (CHAP) through outreach, educational and training opportunities and operational administration.

Essential Functions

Program Coordination and Administration  

  • Maintain the CHAP database, ensuring appropriate documentation and data collection.
  • Assist in coordination of hiring processes, professional development opportunities and administration of tasks for program staff.
  • Support the Program Manager in conducting regular program audits and implementing quality improvement measures.
  • Develop, maintain, and update policies and procedures to align with funding sources and evidence-based models.
  • Track and document training delivered to CHAP staff.
  • Assist with programmatic reporting and grant writing.

Outreach, Collaboration and Program Promotion  

  • Create outreach strategies to strengthen and increase programmatic reach.
  • Assist in the creation, design, and distribution of marketing materials.
  • Coordinate, attend, lead, and present at educational meetings and community events.
  • Establish and maintain collaborative professional relationships with grantor partners, community agencies, and other MHD staff.
  • Oversee systems that document program efforts, client participation, referrals, and follow up.  

Application Assistance  

  • Assess the needs of walk in customers and assist them in applying to programs for which they qualify (i.e. Badger Care Plus, CORE plan, Family Planning Waiver, and other Medicaid programs). Make referrals to internal or external programs.
  • Track enrolled clients; complete and review data entry.
  • Provide information and outreach to non-traditional populations; provide eligibility information.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

  • Standard work hours are 8:00 a.m.-4:45 p.m. Monday through Friday; occasional weekend and evening hours may be required.
  • Must travel between MHD and other community-based sites and/or work at multiple locations.
  • Travel outside the City of Milwaukee for job related training, presentations and conferences; occasional overnight travel may be required.
  • The pre-employment medical requirements for this position include:
    • Physical Exam w/ Lift test
    • Vision Exam
    • Audio-Gram
    • Drug Screen - Non DOT
    • Varicella Vaccine
    • Current Covid-19 Vaccine
    • MMR Vaccine
    • TB Test, annually throughout employment
    • Hep B Vaccine

Minimum Requirements

  1. Bachelor’s degree in public health, human services, health education, social work, healthcare management or a closely related field from an accredited college or university.
  2. One year of professional experience in public health, health education, public benefits, social work, human service, community health or healthcare administration performing duties closely related to the essential functions listed above. 
  3. Valid driver’s license and use of a properly insured vehicle for use on the job at time of appointment and throughout employment. Mileage reimbursement is provided pursuant to Section 350-183 of The Milwaukee Code of Ordinances.

Equivalent combinations of education and experience may also be considered; i.e. an associate degree in a health-related field from an accredited college or university and three years of full-time, related experience as listed in #2 above would be considered equivalent.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Desirable Qualifications

  • Ability to provide interpretation for clients who speak Spanish, Hmong or another language.
  • Knowledge of State or Federal Benefit Program including BadgerCare, Foodshare, Family Planning Only Services, Medicaid or Marketplace. 

Knowledge, Skills, Abilities & Other Characteristics


  • Knowledge of healthcare access, healthcare enrollment and public benefit programs.
  • Ability to read and accurately apply a variety of technical instructions, such as policies, procedures, operating instructions and administrative rules.
  • Ability to use spreadsheet, database, project management and word processing software to develop reports, business correspondence and summary data.
  • Ability to utilize public health data systems and data collection tools.
  • Ability to gather and interpret data and respond to data requests.
  • Ability to monitor staff work activities, assign duties, outline work methods, direct work in progress and check or inspect completed work.      

Communication and Interpersonal   

  • Written communications skills to create reports and business correspondence.
  • Verbal communication and presentation skills to represent the program effectively.
  • Ability to effectively communicate to a wide variety of audiences.
  • Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.
  • Ability to work in a collaborative environment with diverse groups of people and at all levels of the organization.
  • Ability to work independently and as a member of highly supportive team.
  • Ability to build and maintain collaborative working relationships with a multi-cultural and multi-disciplinary staff, the public, city officials and other outside agencies.
  • Ability to exhibit cultural awareness and sensitivity.
  • Ability to mentor others.           

Judgment and Analytical Skills    

  • Ability to use sound judgment to solve complex problems and make decisions.
  • Honesty, integrity and the ability to maintain confidentiality.  
  • Ability to be diplomatic and to operate with tact and professionalism.
  • Ability to plan, organize, and accomplish work, manage multiple assignments simultaneously and meet deadlines.        

Current Salary

The current salary range (2FN) is $56,037-$71,754 annually, and the resident incentive salary for City of Milwaukee residents is $57,718-$73,907 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval. 


The City of Milwaukee provides a comprehensive benefit program that includes the following:

  • Defined Benefit Pension Plan
  • 457 Deferred Compensation Plan
  • Health and Dental Insurance
  • Paid Parental Leave
  • Comprehensive Wellness Program
  • Onsite Clinic Services
  • Onsite Employee Assistance Program
  • Alternative Work Schedules
  • Long Term Disability Insurance
  • Group Life Insurance
  • Tuition Benefits
  • Paid Vacation
  • 12 Paid Holidays
  • Paid Sick Leave and other paid leaves
  • Flexible Spending Arrangement
  • Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The examination will be held as soon as practical after the application deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

Additional Information

  • APPLICATION and further information may be accessed by visiting
  • Applications should be submitted no later than the deadline listed above.
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or
  • The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.  


EEO = 206

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.