Recruitment #2402-2106DC-001


Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.


The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.


Under the direction of the Doula Program Manager, the Doula Program Coordinator provides direction for City and community-based doula services, including program outreach, education, and training.

Essential Functions

Program Coordination and Administration

  • Assign referrals based on acuity, estimated due dates (EDD), and the anticipated level of care.
  • Support the Doula Program Manager and team in regular field audits, case reviews, and quality improvement; facilitate methods for ongoing assessment of staff development needs.
  • Institute quality assurance measures to assure consistency of services.
  • Assure appropriate case management documentation, data collection, and billing for MHD and community-based Doulas; conduct annual chart review.
  • Track and document training delivery to MHD and subcontracted community-based Doulas for compliance.
  • Assist the program management team with program operations, including site preparation, communication, community contacts, and staff coverage; apprise the Doula Program Manager relative to staffing matters.
  • Assist with the development, integration, monitoring, compliance, and achievement of programmatic goals, objectives, and outcomes for the MHD doula program.

Data Collection and Reporting

  • Participate in data collection, program evaluation, and event tracking for reporting programmatic or contractual objectives, or as assigned by the program supervisor.
  • Coordinate data collection and maintenance in accordance with programmatic and departmental standards.
  • Present data and provide feedback relative to service needs; prepare monthly documentation and annual reports to monitor quality and improvement.

Community Collaboration

  • Establish and maintain collaborative community relationships and conduct training for MHD and community Doulas, other MHD programs and outside service agencies involved in the provision of child and health care services.
  • Design activities to recruit new community partners into MHD maternal and child health programming; oversee systems to document client participation, referrals, and follow up.
  • Introduce best practices, pilot new activities, and adopt innovative approaches to recruiting and maintaining community stakeholders.
  • Fulfill requests seeking information, presentations, and participation at community health events.
  • Collaborate with all MHD divisions to staff events.
  • Use data to guide an outreach strategy that targets diverse and non-traditional locations.
  • With the assistance of the MHD graphic designer, assist in the development and distribution of program marketing materials.
  • Partner with MHD programs, particularly the Maternal and Child Health (MCH) programs, to provide comprehensive program promotion to best serve the needs of Milwaukee’s families.

Home Visiting Services

  • Provide Doula support and backup services, including field support and coverage of home visiting services.
  • Develop and maintain supportive, trusting relationships with clients and their families to promote maternal and child health and positive birth outcomes.
  • Utilize professional training and judgment to complete assessments and screening of client’s physical, social, psychological, and environmental health status to develop and implement care plans, make appropriate referrals, and provide in-person connections to community resources.
  • Serve as an advocate to ensure clients receive appropriate services from governmental, community, medical, and private entities.
  • Provide individualized health education relative to adopting safe and healthy behaviors, including healthy parent-child interaction and self-care practices.
  • Collaborate with private care providers, allied professionals, and other MHD personnel regarding needs of clients; provide consultation and support to MHD team members.
  • Document all client interactions following MHD policies, the Doula scope of care, and Medicaid requirements.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

The Doula Program Coordinator must be willing and able to:

  • Participate in a work schedule that includes on-call hours to meet client needs, including working evenings and weekends, based upon the triage of labor and delivery coverage amongst the Doula team members.
  • Carry an MHD cell phone during work and on-call hours.
  • Report to all MHD Program locations and varied service delivery environments, including private homes, hospitals, and clinics; work assignments and reporting locations may be adjusted on short notice to provide staff coverage during unexpected absences to meet client needs or in emergency situations.
  • Lift and move up to 25 pounds, including carrying the Doula bag and equipment, providing comfort measures during labor and delivery (e.g., helping the birthing mother move around), and lifting infants and small children.
  • Travel outside the City of Milwaukee, occasionally overnight, for training purposes or for participation in meetings representing the City.
  • Pre-employment medical requirements include the following:
    • Physical exam w/lift test
    • TB Test, annually throughout employment
    • MMR Vaccine
    • Hepatitis B Vaccination
    • Varicella Vaccine
    • COVID-19 Vaccine
    • Non-DOT Drug Test

Minimum Requirements

1.  Five years of progressively responsible, full-time equivalent experience with mothers and babies, in maternal and child health, in labor and delivery, and/or conducting doula/birth work, performing duties closely related to the essential functions listed above.

2. Certified Doula at time of appointment, and throughout employment. For more information on becoming a Certified Doula see the links below:

  • Doulas of North America (DONA) International, please visit:
  • Childbirth and Postpartum Professional Association (CAPPA), please visit:  

3. Certified Lactation Counselor® (CLC) certification within one year of appointment, and throughout employment. For more information regarding becoming a Certified Lactation Counselor® (CLC) with The Academy of Lactation Policy and Practice (ALPP), please visit:

4.  Training as a Certified Childbirth Educator with the Childbirth and Postpartum Professional Association (CAPPA) is required within one year of appointment and is provided by the MHD. For more information, please visit: 

5.  Valid driver's license and possession of a properly insured vehicle for use on the job is required at time of appointment and throughout employment. Mileage reimbursement is provided pursuant to Section 350-183 of The Milwaukee Code.

Equivalent combinations of education and experience may be considered however, three years of progressively responsible, full-time equivalent experience with mothers and babies, in maternal and child health, in labor and delivery, and/or conducting doula/birth work is required and may not be substituted with education.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Desirable Qualifications

  • Ability to provide interpretation for clients who speak Spanish, Hmong, or another language.
  • Registration as a Certified Doula by DONA International.
  • Registration as a Certified Lactation Counselor® (CLC) by the Academy of Lactation Policy and Practice (ALPP).
  • Specialized training and/or certification in lactation management and care.

Knowledge, Skills, Abilities & Other Characteristics


  • Knowledge of and commitment to staying apprised of current best practices and trends in the fields related to the Doula profession, including those related to labor and delivery, maternal and child health, and breastfeeding.
  • Knowledge of health equity concepts and the social determinants of health.
  • Knowledge of the Doula scope of care and the related ability to conduct pre-and post-natal assessments, provide practical labor and delivery support, and complete required documentation.
  • Ability to learn the components of implementing a trauma-informed care model.
  • Ability to ensure proper programmatic implementation and compliance.
  • Proficiency using standard computer software applications including word processing, spreadsheet, database, presentation, and email applications.
  • Ability to learn and utilize specialized software such as the Maternity Neighborhood or another designated electronic health record web-based software system in order to track Doula program data.
  • Ability to read and interpret work-related documents.
  • Ability to employ innovative approaches to meeting and resolving assignments and critical issues.

Communication and Interpersonal

  • Team building skills, including the ability support objectives, partner on the completion of assignments, and assist in the training and mentoring of staff.
  • Ability to build and maintain productive working relationships with multidisciplinary and multicultural staff members, clients, City officials, and community groups.
  • Written communication skills, including the ability to write concise reports and correspondence.
  • Ability to communicate effectively with culturally diverse individuals at all levels within and outside the organization.
  • Ability to present information before groups of clients, employees, and community groups.
  • Ability to identify and build relationships with community organizations and agencies.
  • Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.

Organization, Judgment, and Professionalism

  • Ability to manage projects, including the ability to delegate.
  • Ability to provide services in a culturally sensitive manner.
  • Time management skills, organizational skills, and the ability to be flexible within a changing work schedule and environment.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
  • Ability to work under pressure and handle multiple and changing priorities.
  • Ability to maintain composure in a fast-paced and/or emotionally charged setting.
  • Ability to represent the department with professionalism, honesty, and integrity.
  • Highly motivated, self-directed, and well-organized.
  • Trustworthiness, dependability, and the ability to maintain confidentiality.
  • Commitment to the promotion of maternal and child health, healthy birth outcomes, and the prevention of infant mortality.

Current Salary

The current salary range (Pay Range 2KN) is $83,482-$98,704 annually, and the resident incentive salary for City of Milwaukee residents is $85,986-$101,665 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.


The City of Milwaukee provides a comprehensive benefit program which includes:

  • Defined Benefit Pension Plan
  • 457 Deferred Compensation Plan
  • Health and Dental Insurance
  • Paid Parental Leave
  • Comprehensive Wellness Program
  • Onsite Clinic Services
  • Onsite Employee Assistance Program
  • Alternative Work Schedules
  • Long Term Disability Insurance
  • Group Life Insurance
  • Tuition Benefits
  • Paid Vacation
  • 12 Paid Holidays
  • Paid Sick Leave and other paid leaves
  • Flexible Spending Arrangement
  • Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

Additional Information

  • APPLICATIONS and further information may be accessed by visiting
  • Applications should be submitted no later than the deadline listed above.
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or
  • The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

Selection Plan

EEO = 206

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.