TOW LOT ATTENDANT
Recruitment #2402-0831DC-001
List Type | Original |
---|---|
Requesting Department | DPW - OPERATIONS |
Open Date | 3/13/2024 2:00:00 PM |
Filing Deadline | 4/5/2024 11:59:00 PM |
HR Analyst | Jamie Heberer |
Introduction
Located on
the western shore of Lake Michigan, Milwaukee is an urban hub bursting with
energy. Milwaukee provides a casual sophistication – big city appeal without
the big city hassles. We are accessible and affordable, and our residents are
welcoming. Milwaukee has evolved through the years, bringing together its charm
with a breathtaking art museum, top-flight cultural attractions, professional
sports, lakefront festivals, recreational opportunities, and great restaurants.
The City of
Milwaukee is proud to employ a diverse workforce that is committed to providing
exemplary service to the City’s residents. If you have a passion for being a
part of an inclusive team of public servants, please consider the following
opportunity.
Purpose
The City of Milwaukee is dedicated to delivering excellent
municipal services for our community. The City of Milwaukee tows approximately
25,000 vehicles annually, keeping Milwaukee residents and visitors safe by removing
vehicles that are traffic hazards or have been parked incorrectly on public
roadways or parking areas. The City’s Towing staff is committed to providing pleasant,
efficient customer service.
The Tow Lot Attendant provides customer service and associated
data entry for the intake and release of towed vehicles and shares
responsibility for quality control, inventory, and evaluation for all vehicles
towed.
Essential Functions
Vehicle Processing and
Release
· Document,
identify, and verify vehicle information to ensure that the record contains
correct data for inventory and quality control.
· Obtain
or verify vehicle ownership, lien holder, or other information for notification
purposes.
· Validate
information and coordinate record corrections with the Parking information Desk
(PID) and the Milwaukee Police Department (MPD) to ensure accuracy.
· Evaluate
vehicles for value, damage, make, model, and other information.
· Determine
future dispositions based on applicable state statutes and vehicle market
value.
· Use
and create database queries to locate vehicles, establish/create dispositions,
identify entry errors or questionable dispositions, and evaluate data to
determine ownership or inconsistencies in ownership or vehicle data.
· Coordinate
vehicle releases to ensure that all customers are served in a timely and
orderly manner.
· Assess
and document the condition of all vehicles at time of release.
· Ensure
that the correct vehicle is released to the authorized agent or is recycled or
sold based on legal timeframes.
· Determine
and report the status of all vehicles to the MPD.
· Complete
Department of Motor Vehicles (DMV) and other vehicle forms using spreadsheets
and databases.
· Utilize
technology, including handheld devices and printers, in order to inventory
vehicles and produce vehicle identification labels.
Lot Maintenance
· Perform
Tow Lot maintenance, including snow removal by truck, shovel, or snow blower;
salting; and cleaning, such as sweeping and loading car parts into a truck bed.
· Use
tow truck, skid steer loader, and end loader for various operations within the
Tow Lot.
· Maintain
existing equipment and supply inventory.
Customer Service
· Answer
inquiries from customers, tow drivers, MPD, and others regarding vehicle
status.
· Respond
to electronic or written information requests.
· Request
services from other City departments.
We
welcome qualified individuals with disabilities who are interested in
employment and will make reasonable accommodations during the hiring process in
accordance with the Americans with Disabilities Act (ADA) of 1990, as amended
by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.
Conditions of Employment
The
Tow Lot Attendant must be willing and able to do the following:
· Drive
various types of passenger vehicles, including both automatic and manual
transmission.
· Use
hand tools, such as screwdrivers, pliers, wrenches, lockout kits, and hammers,
in order to remove license plates, open car doors, and perform vehicle
adjustment to enable vehicles to be driven off the lot.
· Be
available to work any shift and to rotate shifts when needed.
· Be
available to work extended hours.
· Work
outdoors in all kinds of weather conditions.
· Perform
medium physical work, including climbing, kneeling, crawling, crouching,
standing, walking, reaching, and making repetitive motions.
· Lift
and move objects weighing 50 lbs. or more occasionally, up to 20 lbs.
frequently, and up to 10 lbs. consistently.
· Pass a
comprehensive background check.
The
preplacement medical requirements for this position include the following:
· Physical
Exam with 50 lb. lift test
· Audiogram
· Vision
Test
· Drug
test
Minimum Requirements
- One year of customer service, inventory, and/or automotive support experience that included performing data entry.
- Valid driver's license at time of appointment and throughout employment.
Desirable Qualifications
· Familiarity
with database queries and reports.
· Professional
automotive customer service experience or mechanical experience.
· Vehicle
inventory and evaluation experience.
· Ability
to drive a manual transmission vehicle.
· Ability
to understand and fluently speak, read, and write in Spanish.
Knowledge, Skills, Abilities & Other Characteristics
Technical
· Ability to read, interpret,
and apply work-related documents, such as statutes, ordinances, and policies.
· Keyboarding skills
and computer knowledge, including ability to use Microsoft Office, i.e., Word,
Excel, Access, and Outlook.
· Ability to accurately
and efficiently enter data and perform transactions.
· Ability to learn job-related
databases and enterprise software.
· Ability to
effectively use equipment such as handheld devices and printers in order to
enter, query, and manipulate data and to provide associated documentation.
· Ability to drive and
operate towing vehicles and equipment.
· Ability to learn automobile
service practices related to parts and sales.
· Ability to perform
maintenance tasks, such as snow and ice management and cleaning.
Communication, Customer Focus, and Interpersonal
· Ability to
communicate ideas verbally in an effective manner so others can understand.
· Ability to clearly communicate
ideas and information in writing.
· Customer focus and a
dedication to exceptional service delivery.
· Ability to interact
with customers in a courteous, tactful, and concerned manner.
· Active listening
skills and patience.
· Ability to work
cooperatively and fairly with people whose backgrounds may differ from one's
own.
Professionalism
· Ability to remain
calm when working in stressful and often emotionally charged situations.
· Situational awareness
and ability to perform work in a safe manner.
· Ability to work
independently on various shifts for extended hours.
· Honesty and
responsible stewardship of City of Milwaukee resources.
Current Salary
The current starting salary (Pay Range 8BN) is $47,105, and the resident
incentive starting salary for City of Milwaukee residents is $48,518.
The City of Milwaukee provides
a comprehensive benefit program that includes the following:
·
Defined Benefit Pension Plan
·
457 Deferred Compensation Plan
·
Health and Dental Insurance
·
Paid Parental Leave
·
Comprehensive Wellness Program
·
Onsite Clinic Services
·
Onsite Employee Assistance Program
·
Alternative Work Schedules
·
Long Term Disability Insurance
·
Group Life Insurance
·
Tuition Benefits
·
Paid Vacation
·
12 Paid Holidays
·
Paid Sick Leave and other paid leaves
·
Flexible Spending Arrangement
·
Commuter Value Pass
For full details of the benefits offered by the City of
Milwaukee, please visit https://city.milwaukee.gov/der/benefits.
Selection Process
THE SELECTION PROCESS will be job related and will
consist of one or more of the following: an evaluation of education, experience
and/or responses to supplemental questions; a written or performance test, a
structured interview, or other assessment methods. The Department of Employee
Relations reserves the right to call only the most qualified candidates to
structured interviews and performance examinations. Structured interviews may
include written exercises. Selection process component weights will be
determined by further analysis of the job.
INITIAL FILING DATE - The selection process will
be held as soon as practical after the deadline listed above. Receipt of
applications may be discontinued at any time after this date without prior
notice. However, recruitment may continue until the needs of the City have been
met. Qualified applicants will be notified of the date, time, and place of the
selection process components. Unless otherwise required by law, the City of
Milwaukee will not provide alternative selection process dates or times. The
applicant is responsible for attending all phases of the job selection process
at the time and place designated by the City of Milwaukee.
Additional Information
- Applications can be accessed by visiting www.jobapscloud.com/MIL.
- If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
- The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.
Conclusion
EEO
= 805
The
City of Milwaukee values and encourages diversity and is an equal opportunity
employer.