HUMAN RESOURCES ASSISTANT

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big-city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

Under the direction of the Fire and Police Commission (FPC) Staffing Services Manager, the Human Resources Assistant provides administrative support to the FPC Testing Section by scheduling, administering, and selection process components.

Testing/Exam Preparation and Maintenance

• Input and format automated screening questions and input supplement questions on applications.
• Upload scores from spreadsheets.
• Compile and maintain statistical reports for all selection processes and eligible lists (e.g., applicant flow, frequency distributions, score conversion charts, item analysis and other reports).
• Determine eligibility for military, educational and residency credit.
• Prepare eligible lists for FPC approval.
• Coordinate post-offer (i.e. medical, psychological and drug screen) testing, including tracking candidate status.
• Compile and make copies of information needed for background review panels and related appeals processes; track candidate status.

Candidate Communication

• Using the JobAps program, send notifications to applicants and candidates regarding scheduling, results and acceptance or rejection notices.
• Provide accurate and timely information about job qualifications in person, via email, or over the telephone.
• Proofread written candidate materials for proper spelling, punctuation, grammar and accuracy of information.

Exam Administration

• Assist in logistical planning for written, performance, oral examinations, assessment centers and training sessions by scheduling locations and arranging for room set-up.
• Assist in proctoring written, oral, performance and assessment center examinations to ensure confidentiality and integrity of testing process.
• Receive, track and implement requests for testing accommodations.

Administrative Support

• Research and collect data to respond to Equal Employment Opportunity Commission (EEOC), Uniformed Services Employment and Reemployment Rights Act (USERRA), and other inquiries, complaints and lawsuits.
• Establish procedures for examination record maintenance; assist the Administrative Support Specialist in arranging for the destruction or storage of examination materials in compliance with required retention schedules. Maintain active applicant files.
• Review examination bills and submit for payment.
• Perform special assignments related to recruitment and testing, as assigned by the Executive Director or Deputy Director.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• The Human Resources Assistant will be required to work evenings and weekends to perform duties related to test administration and recruitment.
• The Human Resources Assistant performs light work and must be able to move and lift up to 10 pounds occasionally.

1. Four years of progressively responsible administrative support experience performing duties related to this position.
2. Valid driver’s license at time of appointment and throughout employment.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Experience performing human resource functions.  

Technical

• Knowledge of customer service best practices and the ability to incorporate them into operations.
• Knowledge of administrative support methods, systems and terminology.
• Ability to read and accurately apply personnel policies, including the Milwaukee Code of Ordinances (including the Salary and Positions Ordinances), and the Rules of the Fire and Police Commission.
• Ability to read, interpret, and write reports.
• Ability to learn and effectively perform accurate data entry to use the applicant tracking system, specifically JobAps.
• Ability to learn and effectively apply basic statistics, using testing software program, to produce reports and to retrieve data.
• Intermediate to advanced skill in using standard computer applications such as Microsoft Word, Outlook, Excel including importing and exporting information and performing queries.

Communication/Interpersonal

• Ability to communicate clearly and effectively verbally with large applicant pools and internal and external subject matter experts.
• Written communication skills to proofread documents so that they are publication-ready.
• Knowledge of English language, including grammatical and punctuation conventions.
• Ability to build effective working relationships with managers, fellow staff, and city contacts.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.
• Exemplary tact and diplomacy.

Critical Thinking/Professionalism

• Ability to think critically and analytically.
• Superior organizational skills, including the ability to maintain multiple filing systems.
• Ability to handle multiple priorities and to work within tight time constraints.
• Ability to exhibit exemplary professionalism and maintain composure regardless of frequent interruptions.
• Ability to work with sensitive information.
• Integrity and the ability to maintain complete confidentiality.
• Ability to perform work with a high degree of accuracy.
• Ability to serve as an effective steward of City resources.

The starting salary (5IN) is $50,384 - $56,878 annually, and the resident incentive starting salary for City of Milwaukee residents is $51,896 -$58,584 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.  

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/der/Benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions. a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.  

EEO 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.