DROP-OFF CENTER SUPERVISOR

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Drop Off Center Supervisor manages the daily operations the City of Milwaukee Drop Off Center Facilities, including allocating and supervising staff, overseeing contracted service providers at the sites, delivering exceptional customer service, resolving conflicts and auditing revenue collected from user service charges.

Administrative and Customer Service

• Coordinate the removal of special waste from drop off centers by various contracted service providers.
• Provide public information and educate customers on City policies and ordinances that govern proper disposal of certain waste types.
• Resolve conflicts, complaints and service inquiries from residents and public officials.
• Reconcile deposits and maintain reports relative to revenue generated from drop off center user charges.
• Analyze usage, revenue, tonnage and project trends.

Supervision

• Supervise and instruct yard attendants, roll off operators and contracted staff on daily priorities and proper operations at the drop off centers.
• Coach and develop employees to support their success.
• Assist staff with customer interaction and training.
• Serve as a resource for staff and customers for complex inquiries.

Snow duty

• Participate in snow and ice control operations during the winter season.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Consistent with Wis.Stat.Sec.66.0502(4)(b) and Rule VIII, Section 9 of the Rules of the Board of City Service Commissioners, this position has been designated as “emergency personnel”, and the successful candidate will have six months from date of appointment to establish residence within 15 miles of the jurisdictional boundaries of the City of Milwaukee. A map defining the jurisdictional boundary is located on the Fire and Police Commission website at: https://city.milwaukee.gov/fpc/Residency-Map.htm#.XGSYRk1YaUl
• Must be able to work long hours for extended periods of time for snow and ice control operations to include evenings, weekends and holidays.
• Must be able and willing to respond and report for other non-winter after hour work assignments to address the emergency needs of the department.
• Ability to work weekends, irregular shifts and shifts without two consecutive days off.
• Ability to work in outdoors in adverse weather conditions for extended period of time.
• Ability to climb ladders and work at heights.
• Perform medium physical work, including moving equipment weighing up to 50 pounds with assistance as wells as exerting up to 20 pounds of force frequently and up to 10 pounds of force constantly to move objects.
• The Preplacement testing requires for this position include 

1. Four years of field experience in municipal public works activities, private solid waste, business management, or public administration.
2. Valid driver’s license at time of appointment and throughout employment.

Equivalent combinations of education and experience may be considered.

Notice: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Bachelor’s degree in business administration, public policy or related field from an accredited college or university.
• Direct supervisory and/or leadership experience.

Technical

• Knowledge of municipal public works operations, including refuse collection, recycling systems, snow plowing and ice control.
• Knowledge of safety regulations and safe worker practices.
• Knowledge of computer applications such as Microsoft word, excel, and outlook or similar applications.
• Ability to learn and to enter and retrieve information from various city databases and software applications.
• Knowledge of basic accounting principles and skill working in spreadsheet databases.
• Ability to reconcile deposits and update the City’s Financial Management Information System (FMIS).
• Ability to read and interpret work-related documents.
• Written communication skills, including the ability to produce memos, letters, and email messages.

Customer Service and Interpersonal

• Verbal communication and presentation skills to positively represent the department to groups both large and small.
• Ability to work effectively with multi-level, multi-cultural staff, city officials, and the public.
• Dedication to exceptional service delivery.
• Ability to interact with residents in a courteous, tactful, and concerned manner.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.

Supervisory

• Knowledge of supervisory principles and the ability to effectively supervise staff members.
• Skill in coordinating people and resources to achieve desired outcomes.
• Ability to build effective work teams to accomplish daily tasks.
• Ability to create and develop a diverse work team in which all members can reach their potential.
• Ability to foster an environment of inclusion where in all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.
• Ability to assign and direct work, assess performance, make hiring decisions, and take corrective action.

Judgement and Professionalism

• Analytical, problem-solving and investigative skills to monitor staff and assigned areas.
• Ability to plan, organize and manage time effectively.
• Ability to use sound judgment to quickly make decisions.
• Conflict resolution skills and the ability to remain calm in stressful situations.
• Ability to consistently demonstrate professional conduct.
• Ability to maintain confidentiality.
• Ability to serve as an effective steward of City resources.

The current salary range (1EX) is $71,341 - $85,151 annually, and the resident incentive salary range for City of Milwaukee residents is $73,481 - $87,706 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.   

The Drop-off Center Supervisor, if certified by the Commissioner of Public Works as being, when appropriate, regularly involved in snow and ice control operations which result in an excessive amount of overtime work, will receive 4.8% additional biweekly salary as compensation for such over-time work.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting, http://city.milwaukee.gov/jobs.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202

EEO 103

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.