BUSINESS SYSTEMS SPECIALIST

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed historic charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity

The Business Systems Specialist - Bilingual monitors the implementation of the recommendations of the Local Business Action Team, bringing greater efficiency, transparency and accessibility to the licensing process. 

Important Note: This position requires the ability to perform Spanish and English translation and interpretation.

COMMUNITY OUTREACH

• Act as liaison between local businesses, license and permit applicants, trade and industry organizations, neighborhood groups and local governmental agencies relative to the administration and issuance of individual and business licenses and permits granted by the Common Council-City Clerk and Commissioner of Health.
• Establish and maintain collaborative relationships with external stakeholders; provide group and individual training.
• Coordinate and lead external and internal stakeholder work groups to evaluate existing policies, programs, documentation and processes relating to license and permit administration, make recommendations for improvement, and assist in implementation.
• Provide ongoing translation support for License Division materials.

TECHNICAL ASSISTANCE/ANALYSIS

• Provide technical assistance to task forces and ad hoc bodies by conducting background research, gathering pertinent data, preparing reports, and serving as a subject matter resource.
• Develop outreach, educational and training methods, initiatives, materials and a multi-media approach relating to license and permit administration.
• Stay informed on licensing matters including city ordinances, state statutes or regulations and any changes that may be adopted and impact on the program.
• Analyze data, prepare reports and supporting materials, and assist in drafting legislation relating to license and permit administration.
• Prepare reports and other written and website communication relating to program activities and accomplishments.
• Utilize Geographic Information System (GIS) computer mapping for reports and data analysis.
• Investigate and resolve customer service concerns and enforce standards and regulations relating to licensing.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Must be able to work evenings and weekends within a flexible 40-hour work week when necessary.

1. Bachelor’s degree in business, public administration, economics, political science, urban affairs, urban planning, or a closely related field from an accredited college or university.
2. One year of experience administering licenses/permits or developing educational materials in a governmental or business environment.
3. Ability to translate and interpret in Spanish and English.
4. The ability to travel independently throughout the City of Milwaukee by public transportation, walking, bicycling, or driving.

Equivalent combinations of education and experience may also be considered however, one year of experience listed in #2 above may not be substituted with education.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Technical

• Ability to read and apply municipal government licensing, permitting and regulatory practices.
• Ability to read and apply written materials, including laws, statutes, regulations and ordinances.
• Proficiency in the use of Microsoft Office (Microsoft Word, Excel, and Outlook) and the ability to learn other job-related database applications.

Communication and Interpersonal             

• Ability to present to large groups of people and the public in Spanish and in English.
• Verbal communication skills to effectively share information with a variety of individuals in Spanish and in English.
• Ability to establish and maintain effective relationships with the public, departmental personnel and elected officials.
• Cultural awareness and sensitivity; ability to work cooperatively, effectively, and fairly with co-workers and residents whose backgrounds may differ from one’s own.
• Ability to prepare written reports and other correspondence used for clear and concise communication of information, in both Spanish and English.
• Ability to proofread written documents using appropriate Spanish and English language writing conventions, including spelling, grammar, and punctuation.

Judgment and Responsibility

• Ability to exercise tact and diplomacy.
• Ability to work independently and reliably under general supervision.
• Ability to exercise sound judgment and decision making to consider potential actions and choose the best solution.
• Planning, organizational, and time management skills and the ability to manage multiple assignments simultaneously to meet deadlines.
• Honesty and integrity and the ability to maintain confidentiality.

The current salary range (Pay Range 2HX) is $57,081-$79,909 annually, and the resident incentive salary range for City of Milwaukee residents is $58,794-$82,306 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval. 

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the application deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

NOTE: Candidates will be required to participate in an assessment of their communication skills related to interpreting and translating English and Spanish.

• APPLICATIONS and further information can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.