PARKING ENFORCEMENT MANAGER

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed historic charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Parking Enforcement Manager directs parking enforcement activities for the City of Milwaukee.

Leadership and Oversight

• Manage and coordinate duties of Parking Enforcement staff, including Parking Enforcement Assistant Managers, Parking Enforcement Supervisors, Lead Parking Enforcement Officers, and Parking Enforcement Officers.
• Oversee the Parking Information Desk, including responses to complaints, inquiries, and dispatch functions.
• Evaluate the job performance of Parking Enforcement Officers to ensure compliance with expectations and departmental goals.; recommend and evaluate staffing levels to ensure effective and efficient service.
• Direct and supervise the parking related to special events, such as street sweeping, towing events, snow emergencies, town hall meetings, Aldermanic walks and community activities.
• Ensure the enforcement of departmental policies and initiate corrective action when abuse is detected.
• Hold daily roll call for staff with updates regarding operations, new orders, memos and training materials; ensure personnel are properly equipped and fit for duty.

Administration

• Develop policies and procedures to enforce parking ordinances.
• Plan and organize strategies to increase compliance with parking ordinances.
• Ensure that all resident complaints and aldermanic requests for service are properly investigated and required reports are filed.
• Ensure that records are maintained and retention schedules followed.
• Write and manage parking studies and make recommendations for parking signage changes, based on area needs and departmental goals.
• Make recommendations for the annual budget.
• Oversee proper maintenance of all property and equipment including building, vehicles, and ticketing devices.
• Evaluate State Statutes and City Ordinances; recommendation improvements and changes.
• Assess latest trends to find new policies, procedures, technology and equipment for Parking Enforcement.
• Write and evaluate requests for purchase and manage compliance to contracts.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Parking Enforcement Manager must be willing and able to do the following:

• Perform field work throughout Milwaukee.
• Climb ladders, stoop, and bend.
• Work outdoors in all weather conditions.
• Respond to emergency events to provide management direction and oversight
• Work various shifts and extended hours, including weekend and holidays to meet the parking enforcement needs of the City of Milwaukee.
• Lift and carry equipment and materials up to 25 pounds alone or with assistance.

1. Bachelor’s degree in Business Administration, Public Administration, or a related field from an accredited college or university.
2. Four years of progressively responsible experience in municipal public works, parking operations, or towing operations, including two years in a supervisory or lead role.
3. Valid driver's license at the time of appointment and throughout employment.
4. Good driving record. Driving records will be checked prior to job offer.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Technical

• Knowledge of state statutes and city ordinances related to parking and towing regulations.
• Ability to read and interpret job related materials.
• Ability to effectively use job-related software applications and databases, laptop computers, and mobile phones.
• Ability to maintain detailed and accurate records.
• Ability to learn City policies and procedures related to budgeting, purchasing, and vendor management.
• Knowledge of transportation policy, parking ordinances, and public safety.
• Knowledge of public administration and general business practices.

Communication and Interpersonal

• Verbal communication and presentation skills to clearly explain technical information to customers. 
• Ability to build effective working relationships with colleagues, senior managers, elected officials, representatives of City departments and other agencies, residents, property owners, and community groups.
• Customer service skills, tact, and diplomacy to serve customers from all cultural, educational, and socioeconomic backgrounds professionally and appropriately.
• Ability to be fair, persuasive, empathetic, and calm when working with people who may be upset.
• Written communication skills to create orders accurately and to compose well-crafted correspondence and documentation.

Leadership and Management

• Knowledge of leadership principles and best practices.
• Ability to effectively coach, counsel, and mentor employees.
• Ability to assign and direct work, assess performance, make hiring recommendations, and take corrective action.
• Ability to handle emergencies with a calm and thoughtful approach.
• Ability to create and develop a diverse work team in which all members can reach their potential.
• Ability to foster an environment of inclusion where in all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Critical Thinking and Professionalism

• Attention to detail and maintain accurate records.
• Excellent planning, organizational, and time management skills.
• Analytical and problem-solving skills; ability to make independent decisions and exercise sound judgment.
• Planning skills to accomplish work under deadlines; flexibility to adjust priorities.
• Ability to work efficiently and independently.
• Ability to read maps, maintain situational awareness, and perform work in a safe manner.
• Commitment to improving neighborhood conditions throughout the City of Milwaukee.
• Honesty, integrity, and careful and responsible stewardship of organizational resources.

The current salary range (PAY RANGE 1IX) is $86,815 – $109,938, and the current resident incentive salary range for City of Milwaukee residents is $89,419 - $113,236. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO Code = 104

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.