COMMUNICATIONS ASSISTANT IV
|Requesting Department||DPW - OPERATIONS|
|Open Date||5/22/2023 11:30:00 AM|
|Filing Deadline||6/16/2023 11:59:00 PM|
|HR Analyst||Jamie Heberer|
Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed historic charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.
The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.
The Communication Assistant IV assigned to Fleet Dispatch coordinates fleet availability for scheduled assignments and processes calls reporting absences, repair requests, fuel requests, accidents, or other information for Dispatch management.
Customer Calls, Dispatch, and Tracking
- Communicate via radio, phone, email in support of the Dispatch office’s daily operations.
- Perform daily scheduling of fleet equipment, operators and support personnel. Record information pertaining to all work assignments with a high degree of accuracy while observing management scheduling guidelines.
- Receive and follow-through with inquiries from drivers, operators and field employees regarding their assignments.
- Update records and document daily dispatch operations and various fleet related programs.
- Dispatch assignments and record information regarding the activities of the Field Service Technicians, Utility Crews and Fueling Trucks.
- Receive calls from various DPW locations and provide desired information pertaining to fleet support or services.
- Confirm next day assignments with drivers/operators and other employees working in the Fleet/Sanitation sections.
- Communicate assignments to private sector entities that perform work on behalf of the City.
- Maintain and update vehicle locations in Fleet Focus.
- Dispatch and document the activities of the Division’s Roll-Off Operation.
- Prepare the Roll-Off box location/assignments daily and distribute to employees and managers.
- Inform a Driver Instructor for all fleet accidents and contact MPD Non-Emergency upon request.
- Participate as a member of the Dispatch office staff during extended hours, holidays and or weekend operations.
- Activate new fuel cards and or create new replacement cards upon operators’ request.
- Record and maintain information pertaining to fuel and other fleet supplies.
- Prepare confidential documents related to employee disciplinary issues and maintain a distribution list
- Prepare and process Commercial Driver’s License (CDL) testing applications, collect fees and maintain testing schedule.
- Assist with and process Operations Driver Workers, City Laborers and temporary appointments’ New Hire Orientation and I-9 paperwork.
- Receive and process resident complaints of employees; forward complaints to management for further action.
- Process requests and post “Unavailable Tickets” for call-in vacation requests, emergency vacation and various employee leaves.
- Update and record status pertaining to the condition of various fleet related programs.
- Maintain information pertaining to service agreements, rental equipment, and vendors.
- Prepare and document records related to the investigation of DPW wide accidents.
- Maintain employee availability information for drivers and operators from supporting departments for snow sheets.
We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.
Conditions of Employment
- Must be able and willing to work a schedule involving varied start times as necessary; must be able and willing to work long hours when required by scheduled or emergency operations
- Communication Assistants are required to be available 24 hours per day/365 days per year in the event of an emergency operation including DPW snow and ice control operations.
- Three years of experience at a dispatch center or high-volume customer call center.
Equivalent combinations of education and experience may also be considered.
- Familiarity with City of Milwaukee streets and service area districts.
Knowledge, Skills, Abilities & Other Characteristics
- Ability to evaluate and satisfy customer requests for assistance.
- Ability to communicate clearly and understandably by radio and by telephone.
- Ability to read and interpret job-related documents such as instructions, policies and procedures, and reports.
- Ability to perform accurate data entry.
- Ability to efficiently utilize office equipment, including telephones, computers, copiers and fax machines.
- Knowledge of the English language, including proper sentence structure, grammar, and punctuation.
- Proficiency using Microsoft Office to produce documents and reports.
Customer Service, Interpersonal, and Teamwork
- Customer service skills to be able to answer routine questions and work politely with internal and external customers such as City employees, contractors, and residents.
- Ability to build and maintain effective working relationships with managers and coworkers.
- Ability to work cooperatively in a team-oriented environment with people whose backgrounds may differ from one’s own.
- Ability to understand and carry out verbal and written instructions.
Organizational and Professionalism
- Ability to be diplomatic, discrete, tactful, and confidential.
- Ability to manage multiple priorities and handle stressful periods in a calm, professional manner.
- Ability to exercise good judgement.
- Ability to accomplish assignments with little or no supervision.
- Organizational skills to be able to maintain accurate records.
- Ability to use facts and good judgment in responding to calls.
- Time management skills to be able to complete assignments in a timely manner.
The current starting salary range (Pay Range 6JN) is $41,212- $46,345 annually, and the current incentive salary range for City of Milwaukee residents is $42,448 - $47,736 annually. Appointment will be made in accordance with the provisions of the salary ordinance.
The City of Milwaukee provides a comprehensive benefit program that includes the following:
- Defined Benefit Pension Plan
- 457 Deferred Compensation Plan
- Health and Dental Insurance
- Paid Parental Leave
- Comprehensive Wellness Program
- Onsite Clinic Services
- Onsite Employee Assistance Program
- Alternative Work Schedules
- Long Term Disability Insurance
- Group Life Insurance
- Tuition Benefits
- Paid Vacation
- 12 Paid Holidays
- Paid Sick Leave and other paid leave
- Flexible Spending Arrangement
- Commuter Value Pass
For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.
THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.INITIAL FILING DATE - The selection process will be held as soon as practical after the application deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.
- APPLICATIONS and further information can be accessed by visiting, www.jobapscloud.com/MIL.
- If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or email@example.com.
- The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.
The City of Milwaukee values and encourages diversity and is an equal opportunity employer.
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