CUSTOMER SERVICE REPRESENTATIVE II

**THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY**.

The Customer Service Representative II provides customer service and clerical support for the Department of Neighborhood Services (DNS) in the Code Enforcement Section.

Customer Service and Administrative

• Provide excellent customer service to internal and external customers by phone and in person, including responding to inquiries and explaining departmental policies and procedures.
• Provide coverage for complaint intake processes, including receiving, evaluating, responding, and assigning requests for inspectional services.
• Operate a variety of standard office equipment, including copiers, printers, and fax machines.
• Prepare and process correspondence, reports, and other documents using Microsoft Word and other automated systems.
• Proofread written materials to ensure accuracy and correct grammar, punctuation, vocabulary, and spelling.

Mail Processing and File Management

• Enter, update, and maintain data in various computer databases and file closed cases.
• Sort and distribute mail.
• Assist in conducting inventory and ordering office supplies.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s COVID-19 Vaccination Policy here.

• Customer Service Representatives may be required to work weekends and holidays on occasion to meet departmental needs.
• Customer Service Representatives must be able to stand and walk as well as perform light physical work, including exerting up to 10 pounds of force to lift and move objects.

1.    Two years of full-time equivalent experience in an office setting performing administrative support duties closely related to the above functions.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Administrative

· Knowledge of general office procedures, systems and terminology.

· Ability to read and understand work-related documents.

· Proficiency using the basic features of word processing and email software to prepare correct correspondence and documents.

· Ability to enter and edit data accurately.

· Knowledge of proper English writing mechanics and the ability to proofread documents and reports.

· Ability to perform basic mathematical calculations to be able to double-check invoices, statements, and supply orders.

· Ability to follow instructions given by superiors.

· Ability to process mail and ensure that office equipment is properly maintained.

Organizational

· Ability to organize and complete work assignments in a timely manner.

· Ability to manage multiple and competing priorities.

· Ability to accurately maintain numerical and alphabetical files.

Customer Service and Interpersonal

· Customer service skills, empathy, and tact to be able to serve the public and represent the department positively.

· Interpersonal skills to positively and effectively interact with staff, other City departments, outside agencies, the public, and City officials.

· Teamwork skills and ability to work cooperatively with people whose backgrounds may differ from one’s own.

· Ability to maintain confidentiality and handle sensitive information carefully.

· Honesty and integrity.

· Ability to remain composed during stressful situations.

The current salary range (Pay Range 6GN) is $37,717-$41,556 and the resident incentive salary range for City of Milwaukee residents is $38,848-$42,803.

Appointment will be made in accordance with the provisions of the City of Milwaukee Salary Ordinance.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of related education, experience and accomplishments, written tests, interviews, or other assessment methods. The Department of Employee Relations and the Department of Neighborhood Services reserve the right to call only the most qualified candidates to oral exams, performance tests, or personal interviews. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO = 603

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.