"Inspiration starts here – we help people
read, learn, and connect.”
The Milwaukee Public Library is committed to
providing the highest quality of service to internal and external customers. In
meeting this commitment, employees are expected to be knowledgeable, competent,
dependable, and courteous in the performance of their job responsibilities and
to work cooperatively as part of a team. The incumbent takes advantage of
opportunities to build both public understanding and support for libraries
within the community. Employees are expected to be adaptable in a highly
dynamic work environment.
The City of Milwaukee
is proud to employ a diverse workforce that is committed to providing exemplary
service to the City’s residents. If you have a passion for being a part of an
inclusive team of public servants, please consider the following opportunity.
Library Circulation Aides
perform general circulation duties and circulation services at customer service
desks and assist with opening and closing procedures.
Library Circulation Aides are employed up to 20 hours per
· Verify, sort, and shelve materials from the returns desk, book
drops, sorters, and acquisitions.
· Read shelves to maintain proper order; shift and straighten
collections as space requires.
· Process materials for and from delivery.
· Search for and retrieve materials to fill hold requests.
· Staff customer service desk; answer the telephone and transfer
calls to appropriate staff members; answer inquiries from patrons regarding
directions; and answer general information inquiries regarding library events
· Check in and check out library materials.
· Troubleshoot radio frequency identification tag problems upon
check in of materials; conduct self-checks.
· Assist patrons with their Library accounts, item searches, and
self-service resources, including the computer kiosks and CountyCat access.
· Assist with opening and closing routines (i.e., turn various
electrical equipment on or off, straighten work area, and change daters.)
We welcome qualified individuals with
disabilities who are interested in employment and will make reasonable
accommodations during the hiring process in accordance with the Americans with
Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities
Act Amendments Act (ADAAA) of 2008.
Conditions of Employment
advised that new employees are required to have received either both doses of
the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to
their employment start date or have an approved religious or medical
accommodation prior to their employment start date. You can find further
information relative to the City’s Covid-19 Vaccination Policy here.
· Persons employed as Library Circulation Aides must be
available to work the schedule of hours required by the Library in order to
serve the needs of the public, including evenings and weekends throughout the
year. While work hours are primarily during evenings
and weekends, daytime hours may be available.
to perform manual work to shift and straighten library collections.
to transport up to 20 pounds unassisted.
to follow the departmental dress code.
least 16 years of age at time of application.
enrollment as a high school student OR
college or technical school student for a minimum of three credits per semester
at time of application and throughout employment.
NOTE: Proof of student status is required and must
be received by the application period closing date. A copy of your school
transcript should be attached to your online application OR sent via email to email@example.com (write
“Library Circulation Aide” in the subject line of the message). Applications
without proof of student status submitted will be rejected. Your documents must
be legible and include the following information: the high school or college
name, your name, number of credits (if applicable), and be current as of the
spring semester 2023. Individuals must maintain student status to be eligible
for employment as Library Circulation Aides.
with computers and keyboarding skills.
Knowledge, Skills, Abilities & Other Characteristics
to read and understand work-related documents such as instructions, policies,
of basic mathematics and the ability to make accurate calculations related to
cash handling and payments.
to learn and use standard computer software programs.
to accurately and efficiently perform detailed library circulation work.
to precisely sort items and information in proper numerical and alphabetical
to perform manual work to shift and straighten collections in order to organize
and maintain the library cleanliness.
to learn and use standard computer software programs.
service orientation and skills to effectively help library patrons.
with telephone etiquette best practices.
skills, including the ability to work tactfully and harmoniously with fellow
staff members and the public.
to work well both independently and as part of a team.
to work cooperatively and fairly with coworkers and patrons whose backgrounds
may differ from one’s own.
to complete work assignments in a timely manner.
to be prompt, reliable, and maintain good attendance.
to use tact and exercise good judgment in customer service interactions.
commitment to public service and representing the library in a positive manner.
The current salary range (Pay Range 9MN) is $15.61-$16.26 per hour,
and the resident incentive salary range for City of Milwaukee
residents is $16.07-$16.75 per hour.
are not eligible for benefits.
INITIAL FILING DATE:
The examination will be held as soon as practical after the closing deadline date listed above. Receipt of applications may be
discontinued at any time after this date without prior notice. However,
recruitment may continue until the needs of the City have been met. Qualified
applicants will be notified of the date, time, and place of the examination.
THE SELECTION PROCESS:
The written test will consist of a job-related
multiple-choice test weighted 100%. The test will measure the following knowledge,
skills, and abilities that are necessary to do the work of a Library
filing, interpreting job-related material, public relations, and interpersonal
Written Examination will be scheduled at a date to be determined.
can be accessed by visiting www.jobapscloud.com/MIL.
· If you
would like assistance completing an application, please contact the Department
of Employee Relations at (414) 286-3751 or firstname.lastname@example.org during standard business
hours (Monday through Friday, 8:00 a.m.-4:45 p.m.).
Department of Employee Relations is located in City Hall, 200 E Wells St, Room
706, Milwaukee, WI 53202.
EEO = 605
“The City of Milwaukee values and encourages
diversity and is an equal opportunity employer.”