LIBRARY CIRCULATION AIDE

"Inspiration starts here – we help people read, learn, and connect.”

The Milwaukee Public Library is committed to providing the highest quality of service to internal and external customers. In meeting this commitment, employees are expected to be knowledgeable, competent, dependable, and courteous in the performance of their job responsibilities and to work cooperatively as part of a team. The incumbent takes advantage of opportunities to build both public understanding and support for libraries within the community. Employees are expected to be adaptable in a highly dynamic work environment.

Library Circulation Aides perform general circulation duties and circulation services at customer service desks and assist with opening and closing procedures.

Library Circulation Aides are employed up to 20 hours per week.

PROCESS LIBRARY MATERIALS

·       Verify, sort, and shelve materials from the returns desk, book drops, sorters, and acquisitions.

·       Read shelves to maintain proper order; shift and straighten collections as space requires.

·       Process materials for and from delivery.

·       Search for and retrieve materials to fill hold requests.

CUSTOMER SERVICES

·       Staff customer service desk; answer the telephone and transfer calls to appropriate staff members; answer inquiries from patrons regarding directions; and answer general information inquiries regarding library events and services.

·       Check in and check out library materials.

·       Troubleshoot radio frequency identification tag problems upon check in of materials; conduct self-checks.

·       Assist patrons with their Library accounts, item searches, and self-service resources, including the computer kiosks and CountyCat access.

OPENING/CLOSING DUTIES

·       Assist with opening and closing routines (i.e., turn various electrical equipment on or off, straighten work area, and change daters.)

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s Covid-19 Vaccination Policy here.

·       Persons employed as Library Circulation Aides must be available to work the schedule of hours required by the Library in order to serve the needs of the public, including evenings and weekends throughout the year. While work hours are primarily during evenings and weekends, daytime hours may be available.

·       Ability to perform manual work to shift and straighten library collections.

·       Ability to transport up to 20 pounds unassisted.

·       Ability to follow the departmental dress code.

1.    At least 16 years of age at time of application.

2.    Current enrollment as a high school student OR college or technical school student for a minimum of three credits per semester at time of application and throughout employment.

NOTE: Proof of student status is required and must be received by the application period closing date. A copy of your school transcript should be attached to your online application OR sent via email to staffinginfo@milwaukee.gov (write “Library Circulation Aide” in the subject line of the message). Applications without proof of student status submitted will be rejected. Your documents must be legible and include the following information: the high school or college name, your name, number of credits (if applicable), and be current as of the spring semester 2023. Individuals must maintain student status to be eligible for employment as Library Circulation Aides.

·       Familiarity with computers and keyboarding skills.

TECHNICAL

·       Ability to read and understand work-related documents such as instructions, policies, and procedures.

·       Knowledge of basic mathematics and the ability to make accurate calculations related to cash handling and payments.

·       Ability to learn and use standard computer software programs.

·       Ability to accurately and efficiently perform detailed library circulation work.

·       Ability to precisely sort items and information in proper numerical and alphabetical order.

·       Ability to perform manual work to shift and straighten collections in order to organize and maintain the library cleanliness.

·       Ability to learn and use standard computer software programs.

CUSTOMER SERVICE/TEAMWORK

·       Customer service orientation and skills to effectively help library patrons.

·       Familiarity with telephone etiquette best practices.

·       Interpersonal skills, including the ability to work tactfully and harmoniously with fellow staff members and the public.

·       Ability to work well both independently and as part of a team.

·       Ability to work cooperatively and fairly with coworkers and patrons whose backgrounds may differ from one’s own.

PROFESSIONALISM

·       Ability to complete work assignments in a timely manner.

·       Ability to be prompt, reliable, and maintain good attendance.

·       Ability to use tact and exercise good judgment in customer service interactions.

·       A commitment to public service and representing the library in a positive manner.

The current salary range (Pay Range 9MN) is $15.61-$16.26 per hour, and the resident incentive salary range for City of Milwaukee residents is $16.07-$16.75 per hour.

Appointees are not eligible for benefits.

INITIAL FILING DATE:

The examination will be held as soon as practical after the closing deadline date listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination.

THE SELECTION PROCESS:

The written test will consist of a job-related multiple-choice test weighted 100%. The test will measure the following knowledge, skills, and abilities that are necessary to do the work of a Library Circulation Aide: filing, interpreting job-related material, public relations, and interpersonal skills. The Written Examination will be scheduled at a date to be determined.

·       Applications can be accessed by visiting www.jobapscloud.com/MIL.

·       If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov during standard business hours (Monday through Friday, 8:00 a.m.-4:45 p.m.).

·       The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO = 605

“The City of Milwaukee values and encourages diversity and is an equal opportunity employer.”