TOW LOT ATTENDANT

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed historic charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Tow Lot Attendant provides customer service and associated data entry for the intake and release of towed vehicles.

Vehicle Processing and Release

• Document, identify, and verify vehicle information to ensure that the record contains correct data for inventory and quality control.
• Obtain or verify vehicle ownership, lien holder, or other information for notification purposes.
• Validate information and coordinate record corrections with the Parking information Desk (PID) and the Milwaukee Police Department (MPD) to ensure accuracy.
• Evaluate vehicles for value, damage, make, model, and other information.
• Determine future dispositions based on applicable state statutes and vehicle market value.
• Use and create database queries to locate vehicles, establish/create dispositions, identify entry errors or questionable dispositions, and evaluate data to determine ownership or inconsistencies in ownership or vehicle data.
• Coordinate vehicle releases to ensure that all customers are served in a timely and orderly manner.
• Assess and document the condition of all vehicles at time of release.
• Ensure that the correct vehicle is released to the authorized agent or is recycled or sold based on legal timeframes.
• Determine and report the status of all vehicles to the MPD.
• Complete Department of Motor Vehicles (DMV) and other vehicle forms using spreadsheets and databases.
• Utilize technology, including hand-held devices and printers, in order to inventory vehicles and produce vehicle identification labels.   

Lot Maintenance

• Perform Tow Lot maintenance, including snow removal by truck, shovel or snow blower; salting; and cleaning, such as sweeping and loading car parts into a truck bed.
• Use tow truck, skid steer loader and end loader for various operations within the Tow Lot.  
• Maintain existing equipment and supply inventory.

Customer Service

• Answer inquiries by customers, tow drivers, MPD, and others regarding vehicle status.
• Respond to electronic or written information requests.
• Request services from other City departments.

 We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s Covid-19 Vaccination Policy here.
• Ability to drive various types of passenger vehicles, including both automatic and manual transmission.
• Ability to use hand tools, such as screw drivers, plyers, wrenches, lock out kit and/or hammers, in order to remove license plates, open car doors, and perform vehicle adjustment to enable the vehicles to be driven off the lot.
• Must be available to work any shift and to rotate shifts when needed.
• Must be able to work outdoors in all kinds of weather conditions.
• Ability to lift and move objects weighing 50 pounds or more occasionally, up to 20 pounds frequently, and up to 10 pounds consistently.

1. Six months of customer service, inventory, or automotive support experience.
2. Valid driver’s license at the time of appointment and throughout employment.

Technical

• Ability to read and interpret work-related document and policies.
• Skill in using Microsoft Office.
• Ability to quickly learn job related databases and other software.
• Ability to effectively utilize equipment such as handheld devices and printers in order to enter, query and manipulate data and to provide associated documentation.
• Ability to drive and operate towing vehicles and equipment.
• Ability to perform maintenance tasks, such as snow and ice management and cleaning.
• Ability to perform work in a safe manner.

Communication, Customer Focus and Interpersonal

• Ability to communicate ideas verbally in an effective manner so others can understand.
• Ability to listen and to understand information and ideas through spoken words.
• Ability to communicate ideas and information in writing so others will understand.
• Customer focus and a dedication to exceptional service delivery.
• Ability to interact with residents in a courteous, tactful, and concerned manner.
• Ability to remain calm when working in stressful and often emotionally charged situations.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.

The current salary range (8DN) is $37,579 (18.07 hourly) and the resident incentive salary range for City of Milwaukee residents is $38,707 (18.61 hourly). 

The City of Milwaukee provides a comprehensive benefit program that includes the following: 

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leave 
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations and the Department of Public Works reserve the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FLING DATE- The examination will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

APPLICATIONS and further information can be accessed by visiting www.jobaps.com/MIL.

• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI  53202.

EEO = 805

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.