COMMUNICATION SYSTEMS MANAGER

** THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY **

The Communications Systems Manager designs, proposes, implements, and integrates new technology for the Department of Public Works (DPW)- Operations Division.

Technology Support

• Serve as the project manager regarding new technology; manage the development, acquisition, and implementation of technology for the Operations Division.
• Liaise between the Information Technology Management Division (ITMD) and the Operations Division to implement and improve technological systems’ functionality.
• Manage Geographic Information Systems (GIS), the Automated Vehicle Location (AVL) Workforce, employee scheduling systems, the employee notification system and other systems.  
• Manage the DPW wireless data systems and radio communication equipment.
• Set and manage standards for purchasing, installation, maintaining, repairing and modifying wireless infrastructure.

Training

• Review and develop employee training materials for the implementation of new systems.
• Lead training sessions for divisional employees on different systems.
• Conduct employee training at various field locations throughout the City of Milwaukee.

Supervision

• Manage the staff and process for the installation and repair of radio systems for AVL.
• Manage the employees responsible for the GIS creation and update of sanitation collection routes, forestry boulevards, vacant lot maintenance, snow and ice control routes, and parking regulations.

Snow and Ice Control

• Manage Snow and Ice Control Operations through the review and development of materials, supplies, technology, and employee training.
• Ensure field offices are using consistent systems, supplies, and materials for Snow and Ice Operations.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s Covid-19 Vaccination Policy here.

• Must be able to work some extended hours, weekends and/or holidays to provide service as needed for snow and ice control operations.

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed term position. 
2. Bachelor’s degree in computer science, information studies or a closely related field from an accredited college or university.
3. Three years of professional-level experience in the field of Communication and/or Information Management or Information Technology (IT) Project management.
4. A valid driver’s license at time of appointment and throughout employment.
5. This position will be subject to the residency requirement for the City of Milwaukee. This means that within six months of being appointed, incumbents must establish an actual and bona fide residence within 15 miles of the city of Milwaukee's jurisdictional border.  For current information regarding the status of the City of Milwaukee’s residency requirement, please visit the Department of Employee Relations’ Website: http://city.milwaukee.gov/DER.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Technical

• Knowledge of communications systems and how they interact with different users.
• Ability to create project and resource plans.
• Ability to read and understand documents such as policies, procedures, and technical publications.
• Ability to troubleshoot hardware and software issues to ensure consistent functionality.
• Knowledge of ESRI-GIS reporting systems.
• Ability to oversee, implement, and support large complex computer systems, including recommending, designing, installing, and upgrading software and hardware.
• Ability to analyze and troubleshoot complex system issues.
• Ability to stay up to date with changing technology.
• Proficiency using word processing, spreadsheet, database, presentation, and personal information manager programs.

Communication and Interpersonal

• Written communication skills to develop technical training and draft/edit reports.
• Verbal communication skills to respond to questions from employees, managers, and administrators and to present before groups.
• Customer service knowledge and skills; ability to provide excellent service to the public.
• Ability to use tact and diplomacy when interacting with the public and City employees.
• Ability to work cooperatively, effectively, and fairly with coworkers and residents whose backgrounds may differ from one’s own.

Critical Thinking, Professionalism, and Judgement

• Ability to problem-solve and effectively address challenges.
• Ability to plan and accomplish work, manage multiple projects simultaneously and meet deadlines.
• Professionalism and the ability to remain calm in a wide variety of situations.
• Honesty, integrity, and ability to support responsible stewardship of City of Milwaukee resources.
• Ability to maintain situational awareness.
• Ability to maintain confidentiality. 
• Highly motivated and self-directed.

Supervisory

• Ability to effectively supervise staff, assign duties, set performance standards, provide guidance and training, monitor and evaluate performance, and make hiring recommendations.
• Ability to foster an environment of inclusion wherein all associates are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.
• Ability to train employees at various technological skill levels and abilities.

The current salary range (Pay Range 1FX) is $63,585 - $89,016 annually, and the resident incentive salary range for City of Milwaukee residents is $65,493 - $91,686 annually.  Appointment will be made in accordance with the salary ordinance.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Public Works reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the application deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202.

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.