COMMUNICATIONS ASSISTANT III

Recruitment #2206-0427DC-001

Introduction

Qualified applicants may be considered for vacancies in various departments.


Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big-city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old-world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities and great restaurants.  

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

Purpose

The Communications Assistant III provides 24 hours a day, 7 days a week coverage in the City Hall Information Center. This includes continuously observing the central monitoring station that receives all emergency communications from Department of Public Works (DPW) managed facilities and providing customer service to residents, City Hall visitors, and internal customers seeking information about or dispatch of City services in-person, over the phone, and by email.  

The Communications Assistant III in the DPW-Infrastructure-Facilities works a rotating 7-day shift schedule on 1st, 2nd, and 3rd shifts, including holidays and overtime.  

Essential Functions

  • Staff the City Hall Information Center desk; take internal service calls and external resident requests for service or information.
  • Monitor and document building access, security, fire/life safety system alarms, and security camera systems for the City Hall Complex and other DPW managed facilities.
  • Write work orders and dispatch calls for building services.
  • Document resident complaints or service requests, and relay to appropriate departments for service response.
  • Provide first line response to City emergencies (i.e., receive calls about board-ups, floods, snow, severe weather), coordinating the City’s initial response and dispatching crews for service.
  • Serve as point of contact for contracted security officers in the City Hall Complex and for other DPW managed facilities. Coordinate security activity to ensure the City Hall Complex is properly secure.  

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

  • Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s Covid-19 Vaccination Policy here.
  • To maintain 24-hour coverage, must be able to work rotating shifts, including 1st, 2nd, and 3rd shifts Monday through Sunday, including holidays, as scheduled.
  • Must be able to work mandatory overtime to cover shift vacancies and work extended hours as needed.

Minimum Requirements

  1. Two years of office support experience, including one year of communications or customer service experience.  

Equivalent combinations of education and experience may be considered.  

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Desirable Qualifications

  • Additional training or experience in the field of customer service, security, emergency management, or communications.

Knowledge, Skills, Abilities & Other Characteristics

Technical

  • Knowledge of computers, including Microsoft Windows, email, spreadsheet, and word processing applications, along with basic keyboarding and data entry skills.
  • Ability to navigate through multiple software applications while performing other duties.
  • Ability to read and understand work-related documents.

Customer Service and Interpersonal

  • Knowledge of customer service principles and practices and the ability to provide courteous, excellent customer service.
  • Ability to consistently handle a high volume of telephone calls.
  • Ability to work cooperatively and effectively in a team environment with coworkers, employees from other City departments, and the public whose backgrounds may differ from one’s own.
  • Written communication skills, including the ability to write brief but accurate reports.
  • Verbal communication skills in order to clearly convey information to various audiences.
  • Active listening skills.

Judgment

  • Ability to maintain a calm, positive demeanor when faced with emergency situations.
  • Problem-solving and decision-making skills.
  • Ability to organize and prioritize work assignments as well as complete work within deadlines.
  • Ability to work independently.
  • Ability to maintain complete confidentiality; demonstrate honest, ethical behavior; and use sound judgment.

Current Salary

The current starting annual salary (PR 6HN) is $38,587 and the resident incentive starting annual salary for City of Milwaukee residents is $39,744.  

BENEFITS
The City of Milwaukee provides a comprehensive benefit program that includes the following:

  • Defined Benefit Pension Plan
  • 457 Deferred Compensation Plan
  • Health and Dental Insurance
  • Paid Parental Leave
  • Comprehensive Wellness Program
  • Onsite Clinic Services
  • Onsite Employee Assistance Program
  • Alternative Work Schedules
  • Long Term Disability Insurance
  • Group Life Insurance
  • Tuition Benefits
  • Paid Vacation
  • 11 Paid Holidays
  • Paid Sick Leave and other paid leaves
  • Flexible Spending Arrangement
  • Commuter Value Pass  

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/Benefits.

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.    

INITIAL FILING DATE - The examination will be held as soon as practical after the application deadline. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.  

Additional Information

  • Applications and transcripts should be submitted no later than the deadline listed above.
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov
  • The Department of Employee Relations is located at City Hall, 200 E. Wells St, Room 706, Milwaukee, WI 53202.

Conclusion

EEO CODE = 603
The City of Milwaukee values and encourages diversity and is an equal opportunity employer.



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