INFORMATION SERVICES MANAGER-MPD
|Requesting Department||Milwaukee Police Department|
|Open Date||4/22/2022 2:00:00 PM|
|Filing Deadline||5/25/2022 11:59:00 PM|
|HR Analyst||Jamie Heberer|
STRATEGY AND PLANNING
· Lead IT departmental operational planning and projects; organize and negotiate the allocation of IT resources.
· Work with stakeholders to define business and systems requirements for new technology implementations.
· Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization.
· Oversee all reporting and documentation related to network and systems operations.
· Develop maintenance schedules for network and systems equipment.
· Conduct system feasibility studies and testing.
· Develop and implement all functional policies and procedures, including those for network architecture, standards, purchasing, and service provision.
· Oversee the change management process within the MPD Information Technology Division.
· Work closely with information technology (IT) executive staff and decision makers in other City departments to identify, recommend, develop, implement, and support cost-effective technology solutions for the entire organization.
ACQUISITION AND DEPLOYMENT
· Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware.
· Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
· Approve purchase of equipment and supplies to meet operational requirements.
· Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.
· Conduct research and remain current with the latest technologies and solutions in support of procurement efforts.
· Develop requests for proposal (RFPs).
· Practice asset management for IT hardware, software, and equipment.
· Manage operations staffing (non-sworn and sworn), including recruitment, supervision, scheduling, development, and evaluation.
· Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding IT activities.
· Oversee operations-related projects and project portfolio.
· Assist in the provision of end user services, including help desk and technical support services.
Conditions of Employment
- Bachelor’s degree in computer science, information systems, or a closely related field from an accredited college or university.
- Four years of supervisory technical and/or project management experience in a large enterprise information technology (IT) support environment comprised of multiple network operating systems such as Microsoft Windows, Linux, macOS, and UNIX®.
- Valid Wisconsin Driver's License at the time of appointment and throughout employment.
Equivalent combinations of education and experience may also be considered.
- Microsoft Certified Solutions Expert (MCSE) Credential (including Cloud Platform and Infrastructure, Mobility, Data Management and Analytics, and Productivity).
- Application support experience with law enforcement technologies including CAD (Computer Aided Dispatch) and RMS (Records Management System).
Knowledge, Skills, Abilities & Other Characteristics
- Thorough understanding of the capabilities of information technology to improve organizational effectiveness.
- Technical knowledge of network and PC operating systems, including Microsoft Windows, Linux, macOS, and UNIX®; knowledge of current network hardware, protocols, and standards, including Cisco Routers.
- Knowledge of programming languages and business intelligence applications, including SQL, Crystal Reports, and VB Scripting.
- Ability to master law enforcement technologies including CAD (Computer Aided Dispatch) and RMS (Records Management System).
- Expertise in identity and access management, systems management, storage, and networking to run a modern data center; skills in planning and developing IT infrastructure.
- Knowledge of applicable data privacy practices and laws.
- Research and analytical skills to be able to study IT issues and products and make recommendations.
- Ability to read and interpret a wide range of documents, including policies, technical publications, and laws.
- Ability to perform accurate mathematical calculations to work with budgets and conduct cost/benefit analyses.
- Commitment to staying apprised of advances in technology.
BUSINESS ACUMEN AND LEADERSHIP
- Knowledge of business principles, practices, and processes such as project management, procurement, and human resources planning.
- Knowledge of customer service best practices and the ability to incorporate them into operations.
- Leadership and supervisory skills, including the ability to hire and train employees; coordinate and direct work; appraise performance; and reward and discipline employees.
- Ability to carry out the organization’s goals and objectives.
- Problem-solving skills and the ability to make sound decisions.
- Self-directed and able to work in a collaborative environment.
- Organizational skills to be able to plan and accomplish work, manage multiple assignments, and meet deadlines in a high-pressure environment.
- Honesty, integrity, ability to maintain confidentiality, and ability to safeguard City resources.
COMMUNICATION AND INTERPERSONAL
- Written communication skills, including the ability to write correspondence, reports, and RFPs.
- Verbal communication skills to effectively present complex ideas to non-technical audiences.
- Interpersonal skills; ability to build and maintain rapport with police personnel, City managers, elected officials, vendors, and consultants.
- Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.
THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.
INITIAL FILING DATE - The examination will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.
NOTE: The selected candidate must pass a Milwaukee Police Department background investigation before hire.
- APPLICATIONS and further information can be accessed by visiting www.jobapscloud.com/MIL.
- If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or email@example.com.
- The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.
The City of Milwaukee values and encourages diversity and is an equal opportunity employer.