HEALTHCARE ACCESS PROGRAM MANAGER

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big-city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old-world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.  

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. 

If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.  The Milwaukee Health Department (MHD)-Community Health Division offers a dynamic, innovative work environment where each employee contributes to making the City of Milwaukee a safe place to live, work, recreate and grow!

The Healthcare Access Program Manager oversees all outreach and enrollment efforts for the Milwaukee Health Department (MHD) through the Community Healthcare Access Program (CHAP) and collaborates with community partners to assist their clientele or employees with enrollment in health insurance and other public benefits.

Program Management

• Assist the Deputy Commissioner of Community Health with program management; oversee assigned programs independently.
• Ensure that customer service activities for the public and marketplace programs are delivered with the highest quality and according to standards.
• Collaborate with all MHD programs, including home visiting programs, Women, Infants and Children (WIC), outreach specialists and immunization clinics to ensure that CHAP outreach and enrollment services reach every facet of MHD programming.
• Cultivate partnerships within the Milwaukee community and represent the MHD in area coalitions and networks.
• Promote the CHAP through program branding, networking, and outreach activities to reach the uninsured, underinsured and Medicaid insured populations.
• Continuously evaluate the CHAP and make necessary changes to ensure that programs are compliant with internal and external deliverables and expectations.
• Work to secure funding for the CHAP by preparing and reporting statistics and outcomes while delivering on contract specifics; ensure that grant deliverables are finalized and submitted on time. 
• Seek, identify, and research additional funding sources and apply for grants relevant to existing and future programmatic trends.
• Assess the program and improve and streamline internal processes and administration.
• Advise senior MHD leadership regarding issues and trends related to health insurance, benefits eligibility and enrollment.

Staff Supervision

• Recommend candidates for hire; provide comprehensive orientation and training to new staff.
• Support, coach, supervise, and evaluate staff.
• Assess employee performance on annual or probationary intervals and provide development opportunities.
• Provide ongoing development of staff skills in order to prepare staff for changes related to public assistance and/or the healthcare marketplace.
• Provide a monthly calendar with clear and concise assignments.
• Plan, facilitate, and document monthly team meetings to present new information, trends, and updates to guidelines, and to promote the sharing of ideas.
• Schedule, facilitate, and document regular supervisory sessions with staff.
• Adjust staff assignments based on measured program outcomes.  

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Travel outside the City of Milwaukee for job related training, presentations and conferences; occasional overnight travel may be required.
• The Healthcare Access Program Manager is required to file a statement of economic interests in accordance with the Milwaukee Code of Ordinances Chapter 303-Code of Ethics.

1. Bachelor’s degree in public health, human services, social work, business or a related field from an accredited college or university.
2. Four years of progressively responsible experience in public health, health education, public benefits, social work, community health or healthcare administration, including two years of full-time experience serving in a supervisory or management role.  
3. Valid driver’s license and access to a properly insured vehicle at time of appointment and throughout employment; mileage reimbursement is provided pursuant to Section 350-183 of the Milwaukee Code.  

Equivalent combinations of education and experience may be considered.

IMPORTANT NOTE: To receive credit for college, transcripts are required and must be received by the application period closing date. College transcripts should be attached to your online application or sent via email to: staffinginfo@milwaukee.gov. Applications without transcripts attached will be considered incomplete and may be rejected.  Your transcript must be legible and include the following information:  the university or college name, your name, the degree completed (if applicable) and the date the degree was completed.  Student copies are acceptable.

Technical

• Knowledge of program management principles, including outcome assessment.
• Knowledge of healthcare programs related to CHAP, including healthcare access, healthcare enrollment, and public benefit programs.
• Ability to efficiently utilize computer applications and software such as Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to utilize public health related data systems and data collection tools.
• Knowledge of mathematics and the ability to make accurate calculations and apply concepts such as probability, statistical inference, fractions, percentages, ratios and proportions to determine cost/benefits of programs and measure outcomes.
• Knowledge of program management practices, including budget development, contract and grant development, outcome measurement, and quality assurance.
• Ability to interpret a variety of technical instructions, such as procedure manuals.  

• Management, leadership, and supervisory skills.
• Ability to direct staff work activities, handle personnel issues, evaluate employee performance, and select and train staff.
• Ability to coach, counsel, and recommend disciplinary action for employees as necessary.  
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Communication and Interpersonal

• Skill in verbal communication, including the ability to present information and to respond to questions from managers, community partners, staff, clients, and the public. 
• Written communication skills required to write reports, grants, contracts, business correspondence, and procedure manuals.
• Ability to build and maintain positive working relationships with a multicultural and multidisciplinary staff, the public, media contacts, city officials, and other outside agencies.  

Judgment and Problem Solving

• Judgment and decision-making skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to employ creative problem‑solving.
• Ability to maintain confidentiality and to work with integrity.
• Ability to plan, prioritize, and complete work within deadlines.
• Ability to stay apprised of current issues and trends related to health insurance, benefits eligibility, and enrollment.

The current salary range (Pay Range 1DX) is $55,962-$78,342 annually, and the current resident incentive salary range for City of Milwaukee residents is $57,641-$80,692. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.  

BENEFITS:

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Comprehensive Wellness Program
• Paid Parental Leave
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition BenefitsPaid Vacation
• 11 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The examination will be held as soon as practical after Friday, May 20, 2022. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee. 

APPLICATION and further information may be accessed by visiting www.jobapscloud.com/MIL

• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.  

EEO Code = 104

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.