ADMINISTRATIVE SERVICES SUPERVISOR

*** This position is open to current City of Milwaukee Employees only ***

The Department of Neighborhood Services (DNS) currently has two vacancies for Administrative Services Supervisor, one assigned to the Administrative Services section and the other to the Property Registration Section. 

Under the direction of the Business Operations Manager, the Administrative Services Supervisor manages the administrative support and customer service staff of each respective section.  

Property Registration Section 

• Manage the day-to-day operations of the administrative support and customer service staff.
• Monitor employees’ work to ensure date integrity within the department’s Land Management System (LMS).
• Formulate procedures, assign, and approve work, provide technical assistance, and design and implement training programs.
• Generate reports to gather and assess customer feedback.
• Collaborate with colleagues within the various divisions to ensure accurate and timely administrative workflow.
• Manage the property registration system.
• Create management reports to monitor the activity of the registration program.
• Serve as a liaison to other City departments and other appropriate public and private entities to maximize the efficiency of the customer service section.
• Respond to a variety of requests from internal and external customers, including aldermanic requests.
• Educate and explain departmental and programmatic procedures and policies to increase compliance with the property recording ordinance.
• Provide day to day personnel management, including performance reviews, coaching and counseling.

Administration Section 

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed term position.

2. Bachelor’s degree in accounting, business administration, or a closely related field from an accredited college or university.

3. One year of experience providing administrative support to a customer-focused program.

Equivalent combinations of education and experience may also be considered; for example, an associate degree in a related field plus three years of job-related experience as described above is considered equivalent.

IMPORTANT NOTE: Copies of eligibility documentation (such as certifications, licenses, courses taken, college transcripts, and so forth) are required and must be received by the application period closing date. Documents may be attached to your online application or sent via email to staffinginfo@milwaukee.gov with “Administrative Services Supervisor” in the subject line. Applications without documentation attached will be considered incomplete and may be rejected. Unofficial copies are acceptable; however, documents must be legible and include the institution’s name, your name, any degrees completed (if applicable), and completion dates.

• Lead or supervisory experience.

Supervisory 

• Knowledge of supervisory principles and best practices.
• Ability to effectively lead a team of clerical and customer service staff.
• Ability to effectively plan and delegate work, manage multiple priorities, and work within tight time constraints to meet deadlines.
• Ability to assign duties, set performance standards, provide coaching and training, monitor work in progress, evaluate performance, and make hiring recommendations.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Technical Skills 

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations and the Department of Neighborhood Services reserve the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job. 

INITIAL FILING DATE - The examination will be held as soon as practical after December 14, 2021. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

• APPLICATIONS and further information may be accessed by visiting, www.jobapscloud.com/MIL
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202.

EEO 102

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.