WATER INFORMATION TECHNOLOGY SUPERVISOR

What Milwaukee can offer YOU

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big-city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Water Information Technology Supervisor plans, directs and coordinates all activities related to  managing Milwaukee Water Works (MWW) servers, storage, switches, firewalls, and networked workstations.

Oversight

• Supervise all activities of the utility enterprise software packages.
• Set attainable goals and provide guidance to management for technical deliverables.
• Serve as the team supervisor and assist the Information Technology (IT) Manager in monitoring staff activities, productivity and methods.
• Participate in the hiring process, training, and supervision of MWW IT staff.
• Plan, develop and implement coaching and training programs for staff on the use of new and existing resources.
• Maintain current documentation and ensure standard operating procedures are followed by staff.
• Communicate planned system maintenance to management and key system users.
• Enter and approve payroll and maintain all payroll documentation and records for the MWW IT staff.

Technology Management and Security

• Work with software vendors to identify software for MWW functional needs within budget parameters.
• Install, configure, monitor and maintain application software to support the MWW utility.
• Analyze software requirements, implement design plans, and review and test the software to ensure effectiveness of updates.
• Install, configure, monitor and maintain server hardware, virtualization software (hypervisors), operating systems and application software.
• Install, manage and maintain functional support areas, including the DNS (Domain Name System) and DFS (Distributed File System).
• Assist in user creation, administration and support.
• Maintain storage applications and project future storage requirements on production and development databases.
• Train and consult with MWW staff relative to system use; provide technical support to departmental management.
• Support the Technical Service production areas of enQuesta, SCADA (Supervisory Control and Data Acquisition), maintenance management, Distribution, Water Engineering, Administration Personnel Management, and Accounting.
• Maintain Cloud storage replication tools.
• Provide support to MWW  in coordination with the ITMD (Information Technology Management Division-City of Milwaukee) in upgrading the system and resolving issues.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Individuals who complete an application for general City employment on or after September 1, 2021 and are subsequently appointed to a position must provide proof of being vaccinated against COVID-19 (i.e., received both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine) or have an approved religious or medical accommodation within ten business days of their employment start date.
• This position is subject to 24-hour emergency call-out response, extended hours, and weekend coverage to meet the operational and maintenance needs of Milwaukee Water Works.

1. Bachelor’s degree in management information systems, computer science, computer engineering or a closely related field from an accredited college or university.
2. Four years of experience in network administration supporting, monitoring, patching, configuring, and troubleshooting Window Server Operating Systems.
3. Valid driver's license and availability of a properly insured vehicle at time of appointment and throughout employment*. (*Automobile allowance is provided.)

Equivalent combinations of education and experience may be considered.

IMPORTANT NOTE: To receive credit for college, transcripts are required and must be received by the application period closing date. College transcripts should be attached to your online application. Applications without transcripts attached will be considered incomplete and will be rejected.  Your transcript must be legible and include the following information:  the university or college name, your name, the degree completed (if applicable) and the date the degree was completed. Student copies are acceptable.

• Supervisory experience
• Experience maintaining a 24/7 environment

Technical

• Knowledge of best practices in computer hardware and system architecture.
• Knowledge of operational use and maintenance of departmental information systems and communications.
• Knowledge of various information technology platforms and operating systems.
• Knowledge of Geographic Information Systems (GIS).
• Ability to oversee, implement, and support large, complex computer systems, including recommending, designing, installing, administering, monitoring, and upgrading software and hardware.
• Ability to analyze and troubleshoot complex system issues.
• Ability to stay up to date with changing technology.
• Proficiency using word processing, spreadsheet, database, presentation, and personal information manager programs.
• Ability to read and interpret complex documents such as policies, procedures, technical publications, scopes of work, and contracts.
• Research and data compilation skills to be able to gather information and produce reports and summaries.

Leadership and Supervisory Skills

• Knowledge of leadership principles and best practices for selecting, supervising, and motivating employees.
• Supervisory skills to be able to effectively manage, coach, and train staff.
• Ability to identify, implement, and evaluate policies and procedures in compliance with the strategic planning and technology needs of the utility.
• Analytical, problem-solving and decision-making skills; ability to utilize sound judgment.
• Ability to remain calm under pressure.
• Resourcefulness and initiative to meet departmental needs.
• Honesty, discretion, and the ability to maintain confidentiality regarding sensitive departmental matters.

Communication and Interpersonal Skills

• Written communication skills to be able to produce well-crafted, error-free documentation and correspondence.
• Oral communication and presentation skills to be able to explain technical concepts to customers, one-on-one or in groups.
• Ability to establish successful working relationships with management and other MWW co-workers.
• Ability to work cooperatively with people whose backgrounds may differ from one’s own.
• Ability to interact effectively with elected officials, City managers and staff, other agency officials, academics, consultants, vendors, and the public.
• Planning and organizational skills to be able to complete work within tight and ever-changing deadlines.

The current salary range (1FX) is $62,338 - $87,270 annually, and the resident incentive salary range for City of Milwaukee residents is $64,209 - $89,889 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS

• The City of Milwaukee provides a comprehensive benefit program which includes:
• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 11 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/Benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.  

INITIAL FILING DATE - The examination will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

Applications and further information can be accessed by visiting www.jobapscloud.com/MIL.

• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

“The City of Milwaukee values and encourages diversity and is an equal opportunity employer”