Recruitment #2104-4187-001


The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.  

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.


Under the direction of the Healthcare Access Program Manager, the Healthcare Access Program Coordinator supports the Community Health Access Program (CHAP) through program outreach, educational and training opportunities, and day-to-day operational support of the Milwaukee Health Department (MHD) Health Access team.

Essential Functions

Program Coordination and Administration  

  • Provide coordination to ensure smooth program operations, triage walk-in and appointment-based clients to staff, ensure appropriate documentation and data collection, and maintain the program-specific database (i.e. QMatic, Connector) in order to track enrolled clients to staff caseloads.
  • Provide day-to-day oversight of Health Access Assistants’ assignments, including assigning duties, troubleshooting issues, outlining work methods, directing workflow and inspecting work product for efficacy; assist in coordination of the hiring processes, professional development, and administration of tasks to meet program needs.
  • Identify current intake sites for potential client population.
  • Support the Program Manager in conducting regular program audits, reviewing cases and implementing quality improvement measures.
  • Provide program representation at meetings, organize and facilitate external staff worksites and locations, and create and maintain program specific community contacts.
  • Develop, maintain, and update Healthcare Access Program policies and procedures to align with funding sources and evidence-based model.
  • Track and document training delivered to CHAP staff and/or facilitation about the CHAP program to community-based outreach, according to Medicaid compliance.
  • Assist with program reporting and grant writing.
  • Present data and provide feedback around areas in need of services and prepare monthly documentation and annual reports to monitor and pursue quality assurance and improvement.

Outreach, Collaboration and Program Promotion  

  • Using data for guidance, create outreach strategies targeting diverse and non-traditional locations to strengthen and increase programmatic reach.
  • Assist in the creation, design (utilizing the MHD graphic designer), and distribution of program-related marketing materials, flyers, information, reports, and relevant promotional media to targeted audiences.
  • Partner with other MHD programs to provide comprehensive program promotion to best serve the compounding needs of the families in the City of Milwaukee.
  • Fulfill requests seeking information, presentations, and participation at community health events and collaborate with all MHD divisions to staff events.
  • Coordinate and lead educational meetings, attend and present at events related to the work, especially those that aim to serve communities with the greatest need.
  • Develop pertinent partnerships in the community.
  • Establish and maintain collaborative relationships with pertinent grantor partners, MHD programs and outside service agencies involved in the provision of child and health care services to recruit and enroll clients.
  • Design activities to recruit new community partners into MHD maternal and child health programming and oversee systems to document efforts, client participation, referrals, and follow up.  

Application Assistance  

  • Meet with walk in customers and  assess their needs, and assist them in applying for programs for which they qualify (i.e.,  Badger Care Plus, CORE plan, Family Planning Waiver, Express Enroll eligible populations, other Medicaid programs).
  • Track enrolled clients; complete data entry to ensure related staff acuity is sustained and program capacity is maximized.
  • Make referrals to internal and external programs that would further benefit the customers’ health and well-being.
  • Provide information and outreach to non-traditional populations and inform them of their potential eligibility.  

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

  • Standard work hours are 8:00 a.m.-4:45 p.m. Monday through Friday; Occasional weekend and evening hours may be required.
  • Must be willing to travel between MHD, City of Milwaukee and other community-based sites and/or work at multiple locations.
  • Travel outside the City of Milwaukee for job related trainings, presentations and conferences; occasional overnight travel may be required.
  • Must pass a TB skin test annually.
  • The Healthcare Access Program Coordinator is considered essential staff during the current public health emergency.

Minimum Requirements

  1. Bachelor’s degree in public health, human services, health education, social work, healthcare management or a closely related field from an accredited college or university.
  2. Two years of professional experience in public health, health education, public benefits, social work, human service, community health or healthcare administration performing duties closely related to the essential functions listed above. 
  3. Valid driver’s license at time of appointment and throughout employment.
  4. Properly insured vehicle at time of appointment and throughout employment for use on the job; mileage reimbursement is provided.

Equivalent combinations of education and experience may be considered.

IMPORTANT NOTE: To receive credit for college, transcripts are required and must be received by the application period closing date. College transcripts should be attached to your online application. Applications without transcripts attached will be considered incomplete and will be rejected.  Your transcript must be legible and include the following information:  the university or college name, your name, the degree completed (if applicable) and the date the degree was completed.  Student copies are acceptable.

Desirable Qualifications

  • Ability to provide interpretation for clients who speak Spanish, Hmong or another language.
  • Supervisory or leadership experience.
  • Knowledge of State or Federal Benefit Program including BadgerCare, Foodshare, Family Planning Only Services, Medicaid  or Marketplace. 

Knowledge, Skills, Abilities & Other Characteristics


  • Knowledge of healthcare access, healthcare enrollment and public benefit programs.
  • Ability to read and interpret a variety of technical instructions, such as policies, procedures, operating instructions and administrative rules.
  • Ability to use spreadsheet, database, project management and word processing software to develop reports, business correspondence and summary data.
  • Ability to utilize public health related data systems and data collection tools.
  • Ability to gather and interpret data and respond to data requests.    

Communication and Interpersonal   

  • Written communications skills to create reports and business correspondence.
  • Verbal communication and presentation skills to represent the program effectively, and the ability to effectively communicate to a wide variety of audiences (i.e., MHD clients, residents, community partners, co-workers, and management).
  • Interpersonal skills to develop and maintain effective relationships with the public, community groups, co-workers and management.
  • Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.
  • Ability to work in a collaborative environment with diverse groups of people and at all levels of the organization.
  • Ability to work independently as a member of highly supportive team.
  • Ability to build and maintain collaborative working relationships with a multi-cultural and multi-disciplinary staff, the public, city officials and other outside agencies.
  • Ability to exhibit cultural awareness and sensitivity.        
  • Ability to exhibit an exemplary level of cultural competence.           

Judgment and Analytical Skills    

  • Analytical skills and the ability to use sound judgment to solve complex problems and make sound decisions.
  • Honesty, integrity and the ability to maintain confidentiality with regard to sensitive health and financial information.  
  • Ability to be diplomatic and to operate with tact and professionalism when working with the public, outside agencies, co-workers and management.
  • Ability to plan, organize, and accomplish work, manage multiple assignments simultaneously and meet deadlines.        
  • Time management skills, including the ability to mentor others and manage multiple tasks with competing priorities.   

Current Salary

The current salary range (PG 1AX) is $48,670-$63,426 annually, and the resident incentive salary range for City of Milwaukee residents is $50,130-$65,329 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.  


The City of Milwaukee provides a comprehensive benefit program that includes the following:

  • Defined Benefit Pension Plan
  • 457 Deferred Compensation Plan
  • Health and Dental Insurance
  • Comprehensive Wellness Program
  • Onsite Clinic Services
  • Onsite Employee Assistance Program
  • Alternative Work Schedules
  • Long Term Disability Insurance
  • Group Life Insurance
  • Tuition Benefits
  • Paid Vacation
  • 11 Paid Holidays
  • Paid Sick Leave and other paid leaves
  • Flexible Spending Arrangement
  • Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The examination will be held as soon as practical after Wednesday, June 23, 2021. Receipt of applications may be discontinued at any time after this date without prior notice.  However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

Additional Information

  • APPLICATION and further information may be accessed by visiting
  • Applications and transcripts should be submitted no later than the deadline listed above.
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or
  • The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.  


EEO = 102

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.