Recruitment #2009-0458DC-001


Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.


Under direction of the Worker’s Compensation Manager, the Paralegal performs a variety of administrative duties in support of worker’s compensation litigation.

Essential Functions

  • Summarize claim files, legal issues and defenses; investigate, collect and organize facts in connection with hearing preparation.
  • Draft filings and research and analyze relevant court decisions, legislative documents and public records.
  • Prepare confidential materials, proposals, reports and contact information.
  • Respond to inquiries for records and issue invoices for records provided to third parties; download records from the electronic medical portal onto Evault, maintain filing systems both electronically and physically and assist with record retention schedules while ensuring confidentiality of all materials.
  • Serve as the docket clerk for all litigation; maintain spreadsheets relative to litigation activity.
  • Acquire medical records and investigative materials; address outstanding bills for litigation files and prepare medical summaries. 
  • Maintain and develop annual reports to the Comptroller, Department of Workforce Development (DWD), Budget Office, Common Council and leadership, including running and designing reports, conducting research and collecting data.
  • Assist in developing training materials and maintain an index of office protocols, including those related to claims, litigation, the Back to Work (BTW) program, the Safety Glasses Program, Evault and scanning.
  • Provide exceptional customer service to injured workers, providers, the Third-Party Administrator (TPA), the Office of the City Attorney, internal team members, attorneys, insurance carriers and third parties.
  • Resolve inquiries and complaints by investigating the merits and prepare, collect and analyze data.
  • Manage the subrogation process and provide timely responses to the TPA, third party carriers and attorneys, enabling the City to recover costs; manage uninsured motorist claim inquiries by the contracted attorney.
  • Respond to and track Center for Medicare and Medicaid Services (CMS) inquiries for Medicare reimbursement for claims in which there may be liability under Worker’s Compensation; approve or deny requests for reimbursement after a file audit and process payment approval or denial.
  • Perform general administrative functions including sorting and distributing incoming and outgoing mail, developing and documenting office procedures and protocols, staffing the Automatic Call Distribution (ACD) call line, purchasing office items and scheduling meetings.

Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.  

Minimum Requirements

  1. Bachelor’s degree in criminal justice, political science, business administration or a closely related field from an accredited college or university.
  2. Two years of administrative support experience as a paralegal or research assistant performing duties closely related to this position.

IMPORTANT NOTE: To receive credit for college, transcripts are required and must be received by the application period closing date. College transcripts should be attached to your online application. Applications without transcripts attached will be considered incomplete and will be rejected.

Equivalent combinations of education and experience may be considered.

Desirable Qualifications

  1. Paralegal certification from an accredited program.
  2. Worker’s compensation experience.

Knowledges, Skills, Abilities & Other Characteristics

  • Knowledge of basic legal principles, legal research methodology and principals of legal analysis.
  • Knowledge of and the ability to apply the laws, rules and regulations relative to worker’s compensation, including State Statute Chapter 102.
  • Ability to read and interpret policies, procedures, regulations and other compliance-related documents and laws.
  • Ability to access information sources such as statutes, ordinances, decisions, legal articles and documents.
  • Knowledge of and ability to utilize related computer software programs, including the Microsoft Office Suite and data backup systems such as Evault.
  • Ability to engage in electronic discovery.
  • Ability to prepare accurate and effective written communications, reports, documents, correspondence, and other job related written materials.
  • Ability to verbally communicate complex legal issues and decisions.
  • Attention to detail.
  • Ability to function independently.
  • Ability to exercise sound judgment.
  • Ability to work with others in a diplomatic and professional manner. 
  • Ability to analyze and organize data and files.
  • Problem-solving skills.
  • Ability to conduct legal research using all available resources.
  • Ability to work under pressure calmly and effectively.
  • Ability to multi-task, establish priorities and meet multiple deadlines and adapt to changing situations.
  • Ability to maintain confidentiality and protect information in compliance with applicable rules and regulations.
  • Ability to plan and prioritize responsibilities to meet deadlines and adjust priorities as necessary.
  • Ability to provide services in a culturally sensitive manner.
  • Ability to work effectively in a diverse, collaborative and team-oriented environment.
  • Ability to work cooperatively with coworkers and citizens whose backgrounds may differ from one’s own.

Current Salary

The current starting salary (PG 5JN) is $47,095 annually, and the resident incentive starting salary for City of Milwaukee residents is $48,508.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

  • Defined Benefit Pension Plan
  • 457 Deferred Compensation Plan
  • Health and Dental Insurance
  • Comprehensive Wellness Program
  • Onsite Clinic Services
  • Onsite Employee Assistance Program
  • Alternative Work Schedules
  • Long Term Disability Insurance
  • Group Life Insurance
  • Tuition Benefits
  • Paid Vacation
  • 11 Paid Holidays
  • Paid Sick Leave and other paid leaves
  • Flexible Spending Arrangement
  • Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.  

INITIAL FILING DATE - The examination will be held as soon as practical after Tuesday, November 3, 2020. Receipt of applications may be discontinued at any time after this date without prior notice.  However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

Additional Information


  • Applications and further information may be accessed by visiting
  • Applications and transcripts should be submitted no later than the deadline listed above.
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or
  • The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.


“The City of Milwaukee values and encourages diversity and is an equal opportunity employer.”

EEO Code= 501