LICENSE SPECIALIST I

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

Under the general direction of the License Coordinator, the License Specialist I processes applications and permits in accordance with state statues, city ordinances and departmental procedures.

• Process license applications, permits, fees and related reports from other City Departments, including the Health Department, Department of City Development, Department of Neighborhood Services and the Police Department.
• Respond to questions from applicants and employees regarding licenses and permits including required information and documents, the process for approving or denying a license, fees, required standards for granting a license and deadlines.
• Provide customer service and respond to concerns from applicants, citizens and others.
• Enter information into the license system (LIRA) and update hard copy records.
• Prepare license agendas for Common Council committees and grant lists for Council action.
• Communicate effectively with a wide range of individuals, including elected officials, license applicants, the general public, co-workers, employees from other city departments and business representatives.
• Compose and initiate routine and non-routine correspondence and memoranda for the signature of supervisors and managers.
• Notarize license applications and other required forms.
• Process daily credit card payments.

Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

1. Four years of progressively responsible office support experience, including two years of high intensity customer contact in person or via telephone (i.e. receiving and/or resolving complaints, problem solving or substantial responsibility for receiving and/or giving information).
2. Certification as a Wisconsin Notary Public within three months of appointment and throughout employment.

Equivalent combinations of education and experience may also be considered.

IMPORTANT NOTE: College transcripts are required and must be received by the application period closing date. Transcripts should be attached to your online application. Applications without transcripts attached will be considered incomplete and will be rejected. Student/unofficial copies are acceptable; however, your transcript must be legible and include your college/university name, your name, the degree completed (if applicable) and the date completed.

• Experience with Microsoft Windows and Microsoft Office applications.
• Current Notary Public.

• Knowledge of principles and processes for providing customer service such as assessing customers’ needs, meeting quality standards, and evaluating customer satisfaction.
• Knowledge of administrative and clerical procedures and systems.
• Interpersonal and customer service skills to be able to establish and maintain effective relationships with the general public, departmental personnel and elected officials.
• Ability to work effectively in a diverse, team-oriented environment.
• Ability to establish and maintain good working relations with culturally diverse individuals at all levels within and outside the organization.
• Ability to exercise tact and diplomacy.
• Ability to consistently handle a high volume of customer inquiries (in person and by phone) and other interactions on a daily basis, while remaining composed, diplomatic and positive.
• Ability to read, understand and apply policies, procedures, and laws relating to licensing activities.
• Ability to work independently and reliably under general supervision.
• Ability to use standard computer software and programs such as word processing, spreadsheet and database, including navigating through multiple software applications while performing other duties.
• Ability to work effectively under pressure and respond with a sense of urgency when issues emerge requiring immediate attention.
• Ability to exercise sound judgment and decision making to consider potential actions and choose the best solution.
• Ability to meet deadlines, manage multiple assignments and shift priorities frequently.
• Written and oral communication skills, including the ability to write clear and concise business correspondence and reports.
• Ability to produce detailed and accurate work under strict deadlines.
• Honesty and integrity and the ability to maintain confidentiality.

The current salary range (Pay Range 5DN) for City of Milwaukee residents is $39,566-$42,916 annually, and the non-resident salary range is $38,595-$41,863.

Appointment will be made in accordance with the provisions of the salary ordinance. This is a Career Ladder Position: Employees will advance through the pay range in accordance with the City of Milwaukee Salary Ordinance upon certification by the City Clerk of having attained the required job performance and demonstrated competencies. The Salary Ordinance can be accessed here: https://city.milwaukee.gov/ImageLibrary/Groups/ccClerk/Ordinances/Salary/2019SalaryOrdinance12-18-18PP2.pdf

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 11 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/Benefits2019

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The examination will be held as soon as practical after Thursday, February 7, 2019. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting, http://city.milwaukee.gov/jobs.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202

EEO 603

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.