PROGRAM ASSISTANT II

This is a part-time (.5) position that offers limited benefits, elaborated below.

The eligible list created for this position may be used to fill other Program Assistant II positions within the City of Milwaukee.

The Milwaukee Public Library is committed to providing the highest quality of services to internal and external customers. In meeting this commitment, employees are expected to be knowledgeable, competent, dependable, and courteous in the performance of their job responsibilities and to work cooperatively as part of a team.

Under supervision of the Youth Services Coordinator, the Program Assistant II-EOS assists the Milwaukee Public Library (MPL) Education and Outreach Services (EOS) Unit and Youth and Young Adult Services teams in providing programs and services for youth ages 18 and under. The Program Assistant II-EOS will provide support for the development and execution of system-wide initiatives including the MPL summer reading program.

• Work in collaboration with librarians to develop procedures for working with partners to engage more youth in the summer reading program. Recruit new youth-serving organizations as community partners to increase the reach of the summer reading program and increase participation. Recruit partners that work with children in short-term, drop-in, or non-academic programs that may not be connected to summer educational opportunities. Work with librarians to create several models of service for engaging groups outside of MPL’s summer outreach programs.
• Provide administrative support of EOS program planning and execution, such as completing print and purchase requests, assisting with promotional mailings, responding to outreach requests, and performing data entry.
• Respond to general inquiries regarding MPL summer reading and related library programs.
• Introduce efficiencies to streamline the receiving, storage, and distribution of summer reading and other programming materials used by both the outreach and in-library programs. Respond to and fulfill requests for materials from both staff and the public.
• Assist in the gathering and processing of data for the creation of reports.
• Direct the work of volunteers performing related functions.

Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Program Assistant II-EOS must be willing and able to do the following:

• Attend job-related outside meetings and work evenings and weekends from time to time.
• Lift and move 10-20 pounds on occasion.

1. Four years of progressively responsible experience providing administrative support and customer service for a closely related program such as education, youth services, or community outreach. Equivalent combinations of education and experience may be considered. For example, a closely related bachelor’s degree with a major such as education, child development, psychology, or business or public administration from an accredited college or university may be considered equivalent.
2. Valid driver’s license and the use of an insured personal vehicle at time of appointment and throughout employment.

IMPORTANT NOTE: For your post-secondary education to be considered, college transcripts are required and must be received by the application period closing date. Transcripts should be attached to your online application or sent via email to staffinginfo@milwaukee.gov. Student/unofficial copies are acceptable; however, your transcript must be legible and include your college/university name, your name, the degree completed (if applicable) and the date completed.

INTERPERSONAL AND CUSTOMER SERVICE SKILLS

• Ability to establish and maintain effective relationships with managers, fellow staff, community partners, and the general public.
• Ability to provide excellent customer service.
• Cultural awareness and sensitivity; ability to value differences.
• Knowledge of best practices for community programs that serve youth.

COMMUNICATION SKILLS

• Ability to read and interpret work-related documents such as manuals, policies, procedures, and reports.
• Ability to comprehend and follow instructions given by supervisors.
• Oral communication skills to clearly and effectively field questions.
• Written communication skills to be able to write, proofread, and edit documents.

ADMINISTRATIVE AND COMPUTER SKILLS

• Ability to plan and prioritize work to accomplish assignments in a timely manner.
• Ability to maintain composure regardless of interruptions and pressure.
• Skill in organizing and maintaining files.
• Familiarity with office equipment, including telephones, computers, copiers and fax machines.
• Ability to proficiently perform basic through advanced functions of software applications such as word processing, spreadsheet, and database.
• Ability to perform work accurately and efficiently, including data entry.

CRITICAL THINKING SKILLS

• Ability to identify, analyze, and solve problems in a systematic manner.
• Decision-making skills and the ability to use sound judgment.

The current pay range (5FN) for City of Milwaukee residents is $20.45-$23.20 per hour, and the non-resident pay range is $19.95-$22.63 per hour.

The City of Milwaukee offers limited benefits for this .5 position, including the following:

• Health and Dental Insurance (premiums are pro-rated)
• Paid Vacation (earned on a pro-rated basis)
• 11 Paid Holidays (earned on a pro-rated basis)
• Paid Sick Leave (earned on a pro-rated basis)
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Tuition Benefits
• 457 Deferred Compensation Plan

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/der/Benefits-2018#.WgYyqE2ovAA. 

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The examination will be held as soon as practical after FRIDAY, MARCH 2, 2018. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

APPLICATION INSTRUCTIONS:

• Applications and further information may be accessed by visiting www.jobaps.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at 414.286.3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.