WATER SECURITY MANAGER

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

About the Milwaukee Water Works

The Milwaukee Water Works (MWW) is a national leader in providing high quality, healthy drinking water. The Milwaukee Water Works is owned by the City of Milwaukee and is under the policy direction of the mayor and common council. We adhere to regulations of the Environmental Protection Agency (EPA) and the Wisconsin Department of Natural Resources (DNR) for facilities, operations, and water quality. The Public Service Commission of Wisconsin (PSC) sets water rates and service charges and monitors our accounting. We purify Lake Michigan water to provide fresh drinking water to 866,993 people in 16 communities in Milwaukee, Ozaukee, and Waukesha counties.

The Water Security Manager plans, organizes and leads activities pertaining to the safety, security, operations and maintenance of all structures, building and facilities owned and/or operated by the MWW.  

SECURITY MANAGEMENT

• Ensure physical security systems are functioning optimally.
• Ensure contractor(s) providing security services meet requirements and adhere to all security policies and procedures.
• Respond to security incidents and follow up, as appropriate.
• Create and administer comprehensive security policies and programs covering all hours, 24/7/365, and during special events.
• Identify and assist with the design of improvements to MWW facilities to ensure the highest degree of security against intrusion, sabotage or other potential breaches.
• Manage essential building systems including security management and security camera systems.
• Collaborate with MWW staff and external entities to design and implement security systems.
• Review MWW cybersecurity with the Information Technology (IT) unit and develop solutions to address vulnerabilities.
• Provide technical expertise in surveillance equipment, locks, card access and other security systems.
• Build partnerships with other stakeholders in critical infrastructure security and emergency planning, to include law enforcement, emergency management, neighboring water utilities, and residents living near MWW facilities.
• Promote security awareness, establish security expectations and provide security training.

EMERGENCY MANAGEMENT

• Act as the Emergency Management Coordinator for MWW, including developing and coordinating emergency response plans.
• Serve as the point of contact for the city’s Emergency Management Department and the Emergency Operations Center (EOC).
• Serve as subject matter expert regarding federal, state and local regulations governing emergency and protective plan procedures.
• Develop and lead tabletop and full-scale training exercises to improve the response and preparedness for various emergencies.
• Conduct “After Action Review” meetings; prepare reports and lead efforts to improve future response to emergency events.

FACILITY MANAGEMENT

• Monitor and evaluate operations and maintenance activities for productivity, efficiency and effectiveness.
• Contribute to Requests for Bid (RFB) and Requests for Proposal (RFP) related to facilities management.
• Act as liaison with contracted security, other DPW divisions and City agencies for operation and maintenance activities.
• Manage agreements with cell carriers leasing space at MWW facilities.
• Arrange and lead facility tours for new employees.

POLICY MANAGEMENT

• Develop and manage various security-related policies and plans, including asset management and protection, building access, emergency/disaster recovery.
• Work on project management teams for high impact capital projects.

ASSET MANAGEMENT

• Manage the utility’s asset protection plan.
• Conduct regularly-scheduled vulnerability assessments of utility assets.
• Ensure appropriate processes are in place to safeguard MWW employees, visitors and assets.
• Assist section management to plan, establish and maintain annual and long-range preventative maintenance and asset replacement programs. 

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Water Security Manager must be willing and able to:

• Work rotating hours, including some weekends and evenings, and accept calls during off-hours.
• Occasionally provide security support for after-hours and special events held on MWW property.
• Perform physical work that includes climbing, standing, walking, crouching, kneeling, reaching, pushing, and pulling.
• Lift items weighing 10-20 pounds and occasionally exert force to move items weighing up to 50 pounds.
• Work on occasion in facilities without temperature regulation, such as covered loading docks and garages.

1. Bachelor's degree in architecture, criminal justice, building security management or a related field from an accredited college or university.
2. Three years of experience conducting facilities operations that include security, emergency, project and building maintenance management related to the essential functions of this position.  
3. Valid driver's license at the time of appointment and throughout employment.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

TECHNICAL

• Knowledge of and commitment to safe work procedures.
• Knowledge of project management practices.
• Knowledge of facilities management, operations and maintenance.
• Knowledge of physical security best practices, systems, controls and implementation methods with regard to publicly accessible facilities and spaces.
• Knowledge of computerized building management systems.
• Knowledge of preventative building maintenance programs.
• Knowledge of the principles and best practices for security monitoring, including security technical systems.
• Knowledge of emergency and evacuation procedures.
• Ability to read and interpret job-related documents, laws, regulations, and policies.
• Ability to read and interpret blueprints, plans, specifications and engineering drawings.
• Ability to proficiently use computer programs such as Microsoft Office suite, Outlook, the internet and industry specific software (building controls, fire and life safety, security and CMMS).
• General knowledge of governmental purchasing processes and budget management.

COMMUNICATION AND INTERPERSONAL

• Ability to effectively develop and maintain working relationships with a variety of individuals including the public, contractors, elected officials, co-workers and management.
• Written communication skills to prepare clear correspondence, policies, and reports.
• Verbal communication skills to clearly and accurately share information and facilitate team meetings.
• Customer service skills.
• Skill in active listening to work well with others, including customers who may behave in a difficult manner.
• Ability to work cooperatively, effectively, and fairly with people whose backgrounds may differ from one’s own.

LEADERSHIP AND MANAGERIAL

• Ability to oversee contracted security vendors to ensure service expectations are met.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

CRITICAL THINKING AND PROFESSIONALISM

• Analytical and problem-solving skills to resolve challenging security issues.
• Decision-making skills and sound judgment to exercise authority in a competent manner.
• Planning and organizational skills to effectively manage and complete projects.
• Ability to keep accurate, detailed records.
• Ability to maintain situational awareness and handle emergency situations in a calm manner.
• Ability to be flexible, open to change, and work well under pressure.
• Ability to exhibit honesty, integrity, and professionalism.
• Ability to maintain the utmost confidentiality.

The current salary range (PR 2HX) is $57,081-$79,909 annually, and the current resident incentive salary range for City of Milwaukee residents is $58,793-$82,306. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.