CUSTOMER SERVICE REPRESENTATIVE II

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Customer Service Representative II provides customer service and clerical support for the Department of Neighborhood Services (DNS) in the Code Enforcement Section.

Customer Service and Administrative

• Provide excellent customer service to internal and external customers by phone and in person, including responding to inquiries and explaining departmental policies and procedures.
• Provide coverage for complaint intake processes, including receiving, evaluating, responding, and assigning requests for inspectional services.
• Operate a variety of standard office equipment, including copiers, printers, and fax machines.
• Prepare and process correspondence, reports, and other documents, using Microsoft Word and other automated systems.
• Proofread written materials to ensure accuracy and correct grammar, punctuation, vocabulary, and spelling.

Mail Processing and File Management

• Enter, update, and maintain data in various computer databases and file closed cases.
• Sort and distribute mail.
• Assist in conducting inventory and ordering office supplies.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• May be required to work weekends and holidays on occasion to meet departmental needs.
• Must be able to stand and walk and perform light physical work, including exerting up to 10 pounds of force to lift and move objects.

1. Two years of full-time equivalent experience in an office setting performing administrative support duties closely related to the above functions.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Administrative

• Knowledge of general office procedures, systems and terminology.
• Ability to read and understand work-related documents.
• Proficiency using the basic features of word processing and email software to prepare correct correspondence and documents.
• Ability to enter and edit data accurately.
• Knowledge of proper English writing mechanics and the ability to proofread documents and reports.
• Ability to perform basic mathematical calculations to double-check invoices, statements, and supply orders.
• Ability to follow verbal and written instructions.
• Ability to process mail and ensure that office equipment is properly maintained.

Organizational

• Ability to organize and complete work assignments in a timely manner.
• Ability to manage multiple and competing priorities.
• Ability to accurately maintain numerical and alphabetical files.

Customer Service and Interpersonal

• Ability to exhibit empathy and tact to serve the public and to represent the department positively.
• Ability to positively and effectively interact with staff, other City departments, outside agencies, the public, and City officials.
• Teamwork skills.
• Ability to work cooperatively with people whose backgrounds may differ from one’s own.
• Ability to maintain confidentiality and handle sensitive information carefully.
• Honesty and integrity.
• Ability to remain composed during stressful situations.

The starting salary (Pay Range 6GN) is $37,717 annually and the resident incentive starting salary for City of Milwaukee residents is $38,848.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL .
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO = 603

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.